Open to opportunities

Justin Mac

@justinmac

Message

Game QA-focused tech-savvy professional transitioning from customer success.

Canada

Message

What I'm looking for

I seek a Game QA or QA-adjacent role at a collaborative, growth-oriented team where I can apply customer-success experience, sharpen technical skills, and progress toward game development.

I am a tech-savvy professional transitioning into Game QA with a background in software support, customer success, and digital marketing. I bring strong problem-solving, attention to detail, and a passion for gaming and emerging technology.

My recent experience includes project and client success management, web development assistance, and front-end work, complemented by hands-on use of tools like WordPress, Kentico, Duda, Inkscape, and Canva. I am currently enrolled in a 12-month coding bootcamp to strengthen my development skills.

I have led teams, coordinated projects, and managed client accounts across remote and in-person roles, delivering onboarding, support, and process improvements. I thrive in fast-paced environments, learn quickly, and contribute both independently and collaboratively.

I am eager to apply my customer-focused mindset and technical curiosity to ensure fun, functional, and bug-free game experiences while continuing to grow toward developing my own game using engines like Unity and Unreal Engine.

Experience

Work history, roles, and key accomplishments

Current

Freelance Digital Marketer

Current

Freelance

Oct 2018 - Present (7 years 3 months)

Provided remote digital marketing services including social media management, entry-level front-end web development, SEO, and blog curation to support online presence and growth.

Social Media Front End Developer SEO Content Creation Competitor Research Analytics

Current

Creative Director

Current

Serpenti / Luminus

Apr 2016 - Present (9 years 9 months)

Led event management and creative design efforts including promotional materials, market research, venue scouting, and onboarding to drive successful events and brand promotion.

Event Management Creative & Design Promotion Market Research Graphic Design Data Entry

Project Coordinator

Mawazo Marketing

Dec 2020 - Dec 2022 (2 years)

Managed project and client success activities for remote marketing accounts, overseeing onboarding, website maintenance, and weekly client communications while coordinating team workflows to improve delivery.

Project Management Client Success WordPress Kentico Duda Monday.Com ActiveCollab Social Media Canva

Customer Success

Dekeo

Mar 2019 - Nov 2020 (1 year 8 months)

Managed customer accounts and supported website improvements and product organization to drive customer acquisition and team efficiency across remote operations.

& Customer Success Account Management Customer Acquisition Team Collaboration Remote Support

Account Manager

Money Key

Feb 2016 - Jan 2017 (11 months)

Managed a portfolio of accounts to meet sales targets, identified upsell opportunities, resolved client conflicts, and coordinated cross-functional teams to maintain account performance.

Account Management Sales Upselling Conflict Resolution Budgeting

Business Specialist

Lifestyle Communications

Oct 2014 - Jan 2016 (1 year 3 months)

Performed outbound sales and service of telecommunications products to businesses, managed and trained staff, handled onboarding and audits, and ensured high customer service in a fast-paced retail environment.

Sales Customer Service Training Onboarding Scheduling