Open to opportunities

Jean-François Michaud

@jeanfrancoismichaud

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QA Specialist with over a decade of experience in multiple industries.

Canada

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What I'm looking for

I am looking for a role that values collaboration and innovation, where I can leverage my QA expertise to enhance product quality and team efficiency.

As a dedicated QA Specialist with over a decade of experience, I have honed my skills across various industries, particularly in software testing and quality assurance. My journey began at Electronic Arts, where I led small teams and ensured compliance with rigorous testing standards. My ability to communicate effectively with both developers and end-users has been pivotal in streamlining workflows and enhancing product quality.

At Anuvu, I took on the role of the sole QA Specialist for a team of developers, where I improved JIRA QA workflows and automation. I managed multiple projects simultaneously, acted as a liaison between users and developers, and documented test cases meticulously. My commitment to quality is reflected in my ability to perform regression tests, create audit reports, and train team members to elevate project support. I thrive in collaborative environments where I can contribute to innovative solutions and drive continuous improvement.

Experience

Work history, roles, and key accomplishments

QA Specialist

Anuvu

Sep 2016 - Nov 2023 (7 years 2 months)

Served as the sole QA Specialist for a web-based internal finance and database software team, improving JIRA QA workflow and automation. Managed multiple projects, provided support, and acted as a liaison between users and developers to streamline workflows and troubleshoot issues. Maintained code between development environments using SQLyog and Quickbuild, and was responsible for publishing code

Jira SQLyog TestRail Confluence Regression Testing Software Testing

Senior QA Tester

qaonrequest

Apr 2016 - Sep 2016 (5 months)

Provided outsourced QA support for multiple development companies, testing new implementations and suggesting workflow improvements. Sent daily reports summarizing activities and new issues to development teams and management.

QA Testing Software Quality Assurance

QA Specialist

CM Labs Simulations

Oct 2014 - Apr 2016 (1 year 6 months)

Performed manual and automated tests on video game-based simulation software and hardware. Communicated directly with customers to gather feedback and requests, and traveled onsite for hardware installation and customer training.

Manual Testing Automated Testing Simulation Customer Feedback

Senior QA Specialist

Electronic Arts Montreal

Apr 2009 - Jun 2013 (4 years 2 months)

Conducted daily smoke tests and ad-hoc testing for video game software, leading small teams of testers and managing bug quotas. Ensured compliance support, achieving first-time passes with Nintendo, and created test cases and plans based on design documentation. Facilitated daily meetings with outsource teams and reported to build reviews with management and lead developers.

Smoke Testing Ad Hoc Testing Team Leadership Compliance Testing

Education

Degrees, certifications, and relevant coursework

University of Ottawa

Bachelor of Arts, Communications

Studied various aspects of communication, including media, culture, and societal impact. Gained a comprehensive understanding of communication theories and practices.