NSNavil Shay
@navilshay
Senior Application Support Analyst with 12+ years in server infrastructure and cloud services.
United StatesWhat I'm looking for
As a seasoned IT professional with over a decade of experience, I specialize in server infrastructure support, cloud administration, and application maintenance. My expertise includes Azure and AWS cloud services, with a strong background in scripting and automation using PowerShell. I hold multiple Microsoft certifications, including Azure Administrator Associate and Microsoft 365 Certified.
My career highlights include successfully upgrading Confluence on AWS and designing a migration plan for Azure AD B2C. I'm passionate about ITIL processes and continuous learning, ensuring robust system reliability and security.
I've supported diverse industries, from healthcare to retail, providing tailored solutions that enhance operational efficiency. My approach combines technical proficiency with a commitment to proactive problem-solving and team collaboration.
Experience
Work history, roles, and key accomplishments
EISenior Application Support Analyst
EPAM Systems, Inc.
Oct 2023 - Present (1 year 8 months)
Over 12 years of experience in server infrastructure support and application support. Skilled in scripting, automation, and ITIL processes. Proven track record in troubleshooting and enhancing system reliability.
EIHelp Desk Specialist
EPAM Systems, Inc.
Sep 2023 - Oct 2023 (1 month)
Provided security services to Zalando, handling data access requests and consulting on data security compliance. Worked in both staff augmentation and managed services models.
EIApplication Support Engineer
EPAM Systems, Inc.
Mar 2023 - Sep 2023 (6 months)
Provided L2 support for Atlassian Jira and Confluence, including upgrades in Dev and Test environments on AWS EC2.
EIStorage Team Engineer
EPAM Systems, Inc.
Sep 2022 - Feb 2023 (5 months)
Supported Azure cloud and DevOps for Petrofac, focusing on data migration and storage management.
IT Support Engineer
GDC Services
Jul 2010 - Jul 2022 (11 years 11 months)
Provided IT support for major clients including Bridgestone and Deutsche Bank, focusing on server support, patching, and Active Directory management.
Education
Degrees, certifications, and relevant coursework
Kazan Federal University
Technical school graduate, Geology and Petroleum Technologies
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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