Navil ShayNS
Open to opportunities

Navil Shay

@navilshay

Senior Application Support Analyst with 12+ years in server infrastructure and cloud services.

United States

What I'm looking for

Seeking a role that leverages my expertise in cloud services and automation, within a collaborative environment focused on innovation and growth.

As a seasoned IT professional with over a decade of experience, I specialize in server infrastructure support, cloud administration, and application maintenance. My expertise includes Azure and AWS cloud services, with a strong background in scripting and automation using PowerShell. I hold multiple Microsoft certifications, including Azure Administrator Associate and Microsoft 365 Certified.

My career highlights include successfully upgrading Confluence on AWS and designing a migration plan for Azure AD B2C. I'm passionate about ITIL processes and continuous learning, ensuring robust system reliability and security.

I've supported diverse industries, from healthcare to retail, providing tailored solutions that enhance operational efficiency. My approach combines technical proficiency with a commitment to proactive problem-solving and team collaboration.

Experience

Work history, roles, and key accomplishments

EPAM Systems, Inc. logoEI

Application Support Engineer

EPAM Systems, Inc.

Mar 2023 - Sep 2023 (6 months)

Provided L2 support for Atlassian Jira and Confluence, including upgrades in Dev and Test environments on AWS EC2.

GS

IT Support Engineer

GDC Services

Jul 2010 - Jul 2022 (11 years 11 months)

Provided IT support for major clients including Bridgestone and Deutsche Bank, focusing on server support, patching, and Active Directory management.

Education

Degrees, certifications, and relevant coursework

KU

Kazan Federal University

Technical school graduate, Geology and Petroleum Technologies

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Navil Shay - Senior Application Support Analyst - EPAM Systems, Inc. | Himalayas