Open to opportunities

Justin Kolleda

@justinkolleda

Message

I improve high-volume customer experiences through operations leadership, service execution, and team development.

United States

Message

What I'm looking for

I'm looking to lead customer experience or operations work where I can improve service delivery, develop teams, solve complex escalations, and use data to strengthen end-to-end customer journeys.

I'm currently supporting Cleveland Golf / Srixon customers across phone, email, chat, text, and social channels, resolving product and service issues while processing orders, returns, repairs, credits, and adjustments.

At PGA TOUR Superstore, I led front-end and services teams, managed club repair and special orders, maintained inventory accuracy, and handled store operations, cash management, safety, and customer escalations. I also delivered premium appointment-based club fitting experiences at STUDIO, using launch-monitor performance data to recommend customized equipment.

Earlier at Spherion Staffing, I managed the full recruitment lifecycle for professional temporary and direct-hire roles across Finance, HR, IT, Engineering, Sales & Marketing, and Administrative functions. As On-Site Manager for the Maximus account, I managed a $2.5M account supporting more than 100 healthcare call-center employees across recruitment, onboarding, performance management, and employee relations.

I bring a practical, customer-focused approach to improving service turnaround, operational efficiency, product knowledge, and complex issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Advocate

Current

Cleveland Golf / Srixon

Sep 2023 - Present (3 years)

Delivers high-quality customer support across multiple channels, processes orders and returns, and resolves product issues through root-cause analysis.

Zendesk Salesforce Customer Support Order Processing Root Cause Analysis

Experience Manager

PGA TOUR Superstore

Jun 2023 - Aug 2023 (2 months)

Led front-end and services teams to deliver best-in-class customer experiences, planned events, and oversaw services desk operations including club repair and inventory accuracy.

Team Leadership Customer Experience Event Planning Inventory Management Cash Management

STUDIO Fitting Specialist

PGA TOUR Superstore

Jun 2022 - Nov 2022 (5 months)

Delivered premium club fitting experiences using launch monitors, assessed player needs, and trained associates on fitting techniques.

Club Fitting Launch Monitor Technology Customer Education Training

Services Supervisor

PGA TOUR Superstore

Dec 2021 - May 2022 (5 months)

Managed daily operations of the Services Department, trained associates on club building and repair, and improved service turnaround processes.

Operations Management Training Club Repair Process Improvement

Hard Goods Associate / Club Fitting Specialist

PGA TOUR Superstore

Sep 2021 - Nov 2021 (2 months)

Engaged customers in fitting areas to drive sales, conducted club fittings using launch monitor technology, and delivered tailored equipment recommendations.

Sales Club Fitting Launch Monitor Technology Customer Engagement

Sales Associate / Associate Club Fitter

Moon Golf

Jan 2021 - Jul 2021 (6 months)

Conducted one-on-one club fittings using TrackMan technology and performed club building, repair, and maintenance.

Club Fitting Trackman Repair

Professional Services Recruiter

Spherion Staffing

Dec 2015 - Dec 2020 (5 years)

Managed full recruitment lifecycle for temporary and direct-hire roles, built client partnerships, and recruited across multiple professional functions.

Recruitment ATS LinkedIn Recruiter Customer Relationship Management

On-Site Manager (Maximus Account)

Spherion Staffing

Aug 2013 - Dec 2014 (1 year 4 months)

Managed a $2.5M account supporting 100+ healthcare call center employees, overseeing recruitment, onboarding, performance management, and employee relations.

Account Management Team Leadership Performance Management Employee Relations