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Justin Galimba

@justingalimba

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Operations assistant at Goldfish Swim School who increased swim lesson enrollment by 25%.

Canada

Message

At Goldfish Swim School, I use Salesforce and in-person outreach to educate the local community about swim lesson packages. My work helped increase enrollment by 25%.

At Brock University, I resolved daily inquiries at Brock Walker Recreation and digitized phone directory workflows, reducing retrieval time by 20%. I also reconciled POS transactions and cash deposits for Recreation Registration.

With Riipen LevelUp, I designed SOPs and workflow diagrams that standardized knowledge across brands and reduced onboarding time by 30%. As VP and Director Marketing at Goodman Consulting Association, I monitored performance indicators and created visual collateral and executive presentation decks.

Experience

Work history, roles, and key accomplishments

Current

Member Service Representative

Current

Goldfish Swim School

Jul 2025 - Present (1 year 3 months)

Educated the local community on swim lesson packages using strategic up-selling and Salesforce, enhancing customer engagement and increasing enrollment by 25%. Managed administrative tasks and facilitated clear communication among service desk and deck teams.

Salesforce Customer Service Upselling Administrative Support Communication Skills

Fashion and Retail Operations Assistant

Cole Haan

Jun 2023 - Jul 2026 (3 years 1 month)

Cultivated stakeholder engagement by actively listening and delivering tailored solutions, boosting client conversion rates by 20%. Streamlined end-to-end fulfillment and ensured inventory accuracy through timely audits.

Inventory Management Customer Service stock replenishment Audit Data Analysis

VP and Director Marketing

Goodman Consulting Association

Sep 2024 - Apr 2026 (1 year 7 months)

Led cross-functional operational roadmaps with executive leadership, coordinating project deadlines and strategic deliverables. Monitored weekly performance indicators using Meta Business Suite and designed 30+ visual collateral assets.

Meta Business Suite Marketing Strategy Project Management Brand Governance Presentation Design

Welcome Desk Assistant

Brock University

Sep 2023 - Apr 2026 (2 years 7 months)

Resolved 50+ daily student and community inquiries at Brock Walker Recreation using MS Office, achieving a 95% user satisfaction rating. Streamlined customer record management and maintained 100% accuracy in daily financial reporting.

Microsoft Office Customer Service Data Entry Financial Reporting POS Reconciliation

Content Development (Operations)

Riipen LevelUp

Feb 2026 - Mar 2026 (1 month)

Designed 15+ high fidelity SOPs and interactive workflow diagrams, standardizing knowledge across brands and slashing on-boarding time by 30%. Consolidated complex research into high-level briefs and engineered audience-facing deliverables.

SOP Development Workflow Design Research AI Validation Brand Alignment

Education

Degrees, certifications, and relevant coursework

Brock University

Bachelor of Business Administration, Operations Management

Activities and societies: Relevant Coursework: Query Systems, Lean, Six Sigma, Quality Control, Business and Operations Strategy, Supply Chain, Procurement, Excel, Human Resources

Pursuing a Bachelor of Business Administration with a focus on Operations Management, expected to graduate in 2026.