Justin Brown
@justinbrown2
I lead customer-facing operations, safety, sales, and team training across retail, food service, and entertainment.
United StatesWhat I'm looking for
I've managed customer experiences at Smash Room Iowa and Hop-a-lot Iowa, preparing spaces, supporting bookings, enforcing safety procedures, and handling opening and closing duties. At Boost Mobile, I address customer inquiries, troubleshoot device issues, provide technical support, and promote mobile products and plans.
My background also includes shift leadership at Taco Bell, where I supervised front- and back-of-house teams, trained staff, monitored shifts, and ensured timely service. I bring construction pre-apprenticeship experience, OSHA 10 and flagger certifications, strong customer service, time management, and a hands-on approach to solving problems.
Experience
Work history, roles, and key accomplishments
Manager
Smash Room Iowa
Jul 2022 - Present (4 years 1 month)
Ensured smash rooms were prepared for customers, assisted with bookings, and provided customers with safety equipment and instructions. Checked that safety equipment was not broken.
Sales Associate
Boost Mobile
Nov 2022 - Jun 2026 (3 years 7 months)
Addressed customer inquiries, troubleshooted device issues, and provided technical support. Promoted special offers and upsold products to increase store sales, maintained product displays, and stocked shelves with mobile devices and accessories.
Manager
Hop-a-lot Iowa
Jul 2022 - Nov 2022 (4 months)
Ensured children played in a safe manner, performed opening and closing duties, maintained a clean and organized VR room, and operated the ticket booth.
Stocker / Cashier
Price Chopper
Feb 2022 - Jul 2022 (5 months)
Assisted customers by loading purchased products into vehicles and maintained store appearance to company standards. Participated in freight flow, merchandise presentation, recovery, and performed product carry-outs and cart retrieval.
Shift Lead
Taco Bell
Aug 2020 - Feb 2022 (1 year 6 months)
Supervised front and back of house employees during shifts, monitored clock-in times, and conducted floor rounds to check on customers. Trained new waitstaff on menus and service standards, ensured timely food delivery, and assigned daily cleaning duties.
Crew Member
Taco Bell
Aug 2020 - Jul 2021 (11 months)
Met customer needs and resolved food service issues effectively. Operated drive-through window and sales register quickly and efficiently, reporting to each shift on time and ready to work.
Construction Pre-apprentice
YouthBuild Lake County
Sep 2019 - Mar 2020 (6 months)
Measured and marked cutting lines on materials, shaped or cut materials to specifications, and installed structures or fixtures using hand and power tools. Loaded, unloaded, and distributed building materials and tools according to project plans.
Education
Degrees, certifications, and relevant coursework
Penn Foster High School
High School Diploma, General Studies
Grade: 3.5
Graduated with a High School Diploma in General Studies, achieving a GPA of 3.5.
Occupational Safety and Health Administration
OSHA 10 Hour Certification, Occupational Safety
Earned the OSHA 10 Hour Certification in October 2019.
American Traffic Safety Services Association
Flagger Certification, Traffic Safety
Earned the Flagger Certification in November 2019.
Your Role in the Green Environment
Certification, Environmental Education
Earned certification in November 2019.
Availability
Location
United StatesAuthorized to work in
Job categories
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