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Daniel Acuna

@danielacuna

Retail Team Lead at Off Broadway Shoes, supervising store operations and training staff to support customer service and sales.

United States
Message

At Off Broadway Shoes, I assist with day-to-day store operations and help staff meet service, sales, and operational objectives. I provide training and guidance to team members.

I also support inventory control, merchandising, and store procedures, including opening and closing. When the Store Manager and Assistant Store Manager are absent, I assume responsibility for store operations.

At Nordstorm Rack, I prepared online orders, handled customer service, and helped unload and merchandise incoming products. I also scanned, priced, and labeled new items.

In other retail roles, I assisted customers with product and service choices, processed purchases and returns, and handled stocking and loss prevention tasks.

Experience

Work history, roles, and key accomplishments

OS
Current

Team Lead

Off Broadway Shoes

Jan 2022 - Present (4 years 8 months)

Assisted in supervising and managing day-to-day store operations, ensuring compliance with company policies and procedures. Provided leadership, guidance, and training to store staff, and assumed full responsibility for store operations in the absence of the Store Manager and Assistant Manager.

MetroPCS logoME

Customer Sales Representative

MetroPCS

May 2016 - Jun 2018 (2 years 1 month)

Assisted customers in selecting equipment and plans, troubleshot customer inquiries, created and maintained store displays, handled cashier duties, met monthly sales quotas, and maintained store appearance and cleanliness.

Mrs. Fields logoMF

Cashier & Cook

Mrs. Fields

Aug 2014 - Dec 2014 (4 months)

Handled all transactions as cashier, cooked food menu items, cleaned the store at the end of each shift, and closed the store nightly.

Education

Degrees, certifications, and relevant coursework

ES

Everglades High School

High School Diploma, General Studies

2010 - 2014

Completed high school diploma at Everglades High School from 2010 to 2014.

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