Justin Bishop
@justinbishop
Senior pharmacy liaison and patient support supervisor focused on patient access, data-driven workflow improvement, and leadership.
United StatesWhat I'm looking for
I’m a pharmacy professional with 10+ years of pharmacy experience, specializing in patient access and high-volume specialty pharmacy operations. I serve as a key liaison between provider offices and specialty pharmacies to keep patient care seamless, while managing prior authorizations, financial assistance programs, and ongoing medication access. I’m known for fostering strong team collaboration and maintaining a dependable, results-driven approach to high-quality patient care.
In my current role at Shields Health Solutions, I analyze data to identify trends, improve workflows, and support operational decision-making, while supervising team operations through KPI monitoring, auditing, and schedule/PTO management. I lead and present team meetings, coach staff through one-on-ones, and optimize workflows using EPIC (Compass Rose) and Willow Ambulatory Pharmacy systems. I also bring hands-on pharmacy technician experience—covering inpatient/outpatient operations, Pyxis management, IV medication preparation, and oral compounding—along with strong skills in auditing pharmacy/EMR systems.
Experience
Work history, roles, and key accomplishments
Specialized in allergy/immunology, hematology/oncology, and pediatric pulmonary/cystic fibrosis patient support within a specialty pharmacy setting. Managed prior authorizations, financial assistance, and ongoing medication access while supervising team operations, monitoring KPIs, and auditing workflows using EPIC (Compass Rose) and Willow Ambulatory Pharmacy.
Certified Pharmacy Technician
Albany Medical Center
Oct 2019 - Jan 2021 (1 year 3 months)
Served as an inpatient and outpatient pharmacy technician, managing Pyxis machine operations, preparing IV medications, and completing oral compounding to support patient dispensing needs.
Certified Pharmacy Technician
Savage Family Pharmacy
Mar 2018 - Oct 2019 (1 year 7 months)
Worked as a Certified Pharmacy Technician, supporting daily pharmacy operations and assisting with patient medication processing and coordination.
Pharmacy Technician
Hannaford
Aug 2015 - Dec 2017 (2 years 4 months)
Provided pharmacy technician support in a retail pharmacy setting, assisting with medication processing and pharmacy workflow needs.
Education
Degrees, certifications, and relevant coursework
Coursera
Google Data Analytics Certificate, Data Analytics
Currently enrolled in the Google Data Analytics certification course and plans to transfer into an A.S. program.
Penn Foster
National Pharmacy Technician Certification, Pharmacy Technician
Earned National Pharmacy Technician Certification through Penn Foster, certified as of June 2019.
Amsterdam High School
High School, Secondary Education
2011 - 2015
Completed secondary education at Amsterdam High School from 2011 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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