J User
@juser16
I resolve complex network incidents and keep enterprise infrastructure reliable, secure, and high-performing.
MalaysiaWhat I'm looking for
At VIEWQWEST, I diagnose escalated network issues across voice systems, FDNS, and network hardware while configuring routers, switches, access points, VLANs, DNS, DHCP, and SecureNet. I monitor performance with Netnuman and UNM200Pro, coordinate incident resolution with NOC and senior engineers, and help minimize service downtime.
I've also supported Meta's Government, Politics & Nonprofit organizations through Teleperformance, investigating account, advertising, verification, and policy cases across APAC and EMEA. Earlier, I resolved satellite service issues and tailored service upgrades at Inspiro, bringing customer-focused technical support to every role.
Experience
Work history, roles, and key accomplishments
L2 Technical (Network) Support Engineer
ViewQwest
Dec 2022 - Present (3 years 8 months)
Diagnosed and resolved complex network issues, including escalated cases involving voice systems, FDNS, and network hardware. Managed network administration, incident management, and system integration to ensure SLA compliance and service reliability.
Customer Service Advisor (Meta Project)
Teleperformance
Dec 2019 - Dec 2022 (3 years)
Provided chat and email support to Government, Politics, and Nonprofit organizations across APAC and EMEA regions, resolving account access, advertising, and platform-related inquiries. Conducted research for account verification and reviewed content to enforce Meta's Community Standards.
Technical Support Agent / Sales Representative
Inspiro
Aug 2018 - Feb 2019 (6 months)
Diagnosed and resolved satellite service issues using advanced network tools. Tailored service upgrades to meet client preferences, enhancing service quality and improving overall customer experience.
Education
Degrees, certifications, and relevant coursework
Philippine Christian University
Bachelor of Science, Information Technology
2014 - 2018
Bachelor of Science in Information Technology from Philippine Christian University from 2014 to 2018.
Availability
Location
MalaysiaAuthorized to work in
Job categories
Skills
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