At Telstra Global (Malaysia) Sdn. Bhd., I work as a Technical Consultant for International wholesale Voice, investigating traffic issues with suppliers and helping customers address service concerns. I gather call details and support root cause analysis and report preparation.
Previously at Telstra, I worked as a Technical Consultant in Network services. I investigated customer incidents by checking router logs and tracing connection segments, coordinating with internal support groups and external providers.
At Genesys Telecommunications Laboratories Inc. (Philippines), I supported Genesys contact center products, handling cases from inquiries to critical production issues. I recreated reported issues where possible and worked toward solutions for customer test or production environments.
Earlier, I supported and managed voice operations across roles at Regus Service Centre Philippines and RingCentral Inc. I provided technical leadership to a voice support team at Regus and helped RingCentral customers set up cloud-based phone systems.
