Junior Etoile Mashika

Manage daily operations of a peer-to-peer car rental marketplace, coordinating activities between vehicle owners and renters. Lead customer experience efforts, risk management, and process improvements.

Managed flight bookings, ticketing, and itinerary planning using GDS such as Amadeus. Led and trained a team of travel agents, developed strategic partnerships, and analyzed sales performance to optimize pricing and increase revenue.

Advised management on HR policies and procedures, developed and implemented HR policies, and analyzed business practices to improve competitiveness and revenue.

Met with new drivers to complete employment paperwork and set them up with required apps and systems. Provided training, monitored attendance, initiated background checks, and prepared reports for management.

Handled inbound calls, verified demographic information, and entered data to arrange transportation. Interfaced with health plans, providers, and vendors, and maintained high quality standards.

Educated international students about American culture, led campus tours, and assisted with enrollment and immigration rules. Created promotional videos for recruitment.

Performed clerical duties including answering phones and preparing documents. Assisted students with technical support and book check-in/out, and booked rooms for meetings.

Assisted the manager in planning strategies to attract customers, supervised employees, and coordinated daily customer service operations. Handled complaints and monitored operating costs.

Earned a certificate in global collaboration, including theoretical training and collaboration with international students.

Pursued a Bachelor's in Business Administration with emphasis in Management, International Business, Trade and Commerce.

Completed high school diploma in Economics.