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Eric Ntakirutimana

@ericntakirutimana

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Customer care agent at LEKYKLA supporting drivers with Hours of Service compliance and 24/7 assistance.

Burundi

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What I'm looking for

I’m eager to contribute to a high-performing call center team and deliver excellent service.

At LEKYKLA Company Ltd, I monitor Hours of Service and duty status changes, and provide 24/7 driver support. I help drivers stay safe and compliant with U.S. DOT Hours of Service regulations.

During my professional internship at National Television of Burundi, I participated in language-related tasks, including content editing and communication. I also gained hands-on experience in smartphone documentary storytelling, filming, and editing through the BURUNDI SMARTPHONE DOCUMENTARY Workshop.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Agent

Current

LEKYKLA Company Ltd

Feb 2026 - Present (8 months)

Provided 24/7 driver support and monitored Hours of Service and duty status changes. Gained experience in fleet compliance, data accuracy, and driver support.

Samsara FleetSpy CRM Customer Support Communication Skills Troubleshooting

Professional Intern

National Television of Burundi

Sep 2023 - Mar 2024 (6 months)

Completed a 6-month professional internship in a national media environment, participating in content editing, communication, and translation tasks. Received a Certificate of Recognition for Outstanding Performance.

Content Editing Communication Skills Translation

Participant

Burundi Smartphone Documentary Workshop

Sep 2024 - Present (2 years 1 month)

Gained hands-on experience in digital storytelling using smartphones and developed skills in media production, filming, and editing.

Digital Storytelling Media Production Filming Editing

Education

Degrees, certifications, and relevant coursework

University of Burundi

Bachelor of Arts, English Language and Literature

2020 - 2023

B.A. in English Language and Literature with a focus on translation theory and practical application, including studies in linguistics, literature, and communication.