Open to opportunities

Jummai Jatau

@jummaijatau

Message

I deliver customer support, appointment setting, and administrative coordination across high-volume client operations.

Nigeria

Message

What I'm looking for

I'm looking to apply my customer service, appointment-setting, CRM, and administrative coordination experience in a client-focused role where I can support customers, manage relationships, and improve service delivery.

I've provided customer support at Globacom Nigeria Limited, resolving product inquiries and complaints by phone while documenting every interaction in CRM applications.

I also performed upselling, achieved call targets, shared accurate product information, and escalated complex issues for efficient resolution.

At BrandKraal Multimedia, I conducted outbound calls, scheduled Zoom onboarding meetings, followed up with prospective clients, and delivered daily call reports and feedback to management.

As Director of Admin and Advocacy at The Dada Foundation, I oversee administrative functions, build stakeholder relationships, develop NGO partnerships, and manage communications including advocacy letters and meeting minutes.

Experience

Work history, roles, and key accomplishments

Current

Director of Admin and Advocacy

Current

The Dada Foundation

May 2024 - Present (2 years 4 months)

Oversee administrative functions and lead advocacy efforts to promote organizational goals. Build and maintain critical relationships with stakeholders, community groups, and government agencies.

Administration Advocacy Stakeholder Management Meeting facilitation

Appointment Setter

Brandkraal Multimedia

Nov 2024 - Mar 2025 (4 months)

Conducted outbound calls to potential clients to introduce services and offer assistance. Scheduled Zoom meetings between interested clients and the sales team for onboarding support.

Outbound Calling Appointment Scheduling Follow up CRM

Customer Service Representative

Globacom Nigeria Limited

Oct 2013 - Mar 2022 (8 years 5 months)

Provided exceptional customer support via phone, resolving product inquiries and complaints to ensure satisfaction. Utilized CRM applications for every interaction to document client history and facilitate seamless future support.

Customer Service CRM Upselling Problem Solving