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Julita Brzostowska-Saczko

@julitabrzostowska-sa

Payments operations professional at Shift4 Europe, handling merchant onboarding, payment investigations, and settlement issues.

Poland

Message

At Shift4 Europe, I coordinated partner and merchant due diligence, KYC/AML documentation, and onboarding approvals with Underwriting, Risk, and Compliance. I also supported Alternative Payment Method integrations, including BLIK, and investigated declined transactions with acquiring and issuing banks.

At StoneX (formerly INTL FCStone), Global Payments, I investigated cross-border payment cases, reconciled Nostro and agent bank accounts, and processed payment recalls and SWIFT messages. Earlier, I handled payment investigations and operations at Worldpay, Alternative Payments and HSBC Bank plc.

Experience

Work history, roles, and key accomplishments

Sales Operations

Shift4 Europe

Jan 2023 - Jan 2026 (3 years)

Orchestrated partner and merchant due diligence for onboarding, collecting and reviewing KYC/AML documentation, and coordinating approvals with internal teams. Managed setup and vendor onboarding of PSP clients and high-risk merchants, and supported integration of alternative payment methods.

KYC AML Salesforce Docusign Partner Onboarding Merchant Onboarding Alternative Payment Method BLIK Chargebacks Dispute Resolution Underwriting Risk Compliance SLA Process Improvement Training

FX Senior Investigation Officer

StoneX

Jan 2014 - Jan 2023 (9 years)

Processed and analysed high volumes of cross-border transactions and settlement cases within a high-risk treasury/global payments environment. Resolved Nostro breaks, reconciled agent and correspondent bank accounts, and liaised with banks to investigate payment inquiries.

Swift MT202 SWIFT MT103 MT199 SWIFT MT299 MT210 ACH Faster Payments SEPA Nostro Reconciliation Correspondent Banking Payment Investigation Case Management Jira Confluence Slack Training Process Improvement

Senior Investigation Executive

Worldpay

Jan 2012 - Jan 2014 (2 years)

Served as primary liaison for customer inquiries concerning operational and payment issues, investigating and resolving matters to ensure customer satisfaction. Managed operational workflow, monitored queues, and authorised work of team members.

Payment Investigation Customer Service Workflow Management Team Leadership Training Compliance Reconciliations

Banking Clerk (International Cheque Payment Services)

HSBC Bank plc

Jan 2007 - Jan 2010 (3 years)

Handled FX settlements and confirmations, fixed exchange rates, and performed NOSTRO reconciliations on suspense accounts. Processed outgoing payments via BACS, CHAPS, and SWIFT within stringent deadlines, and investigated discrepancies in cheques and drafts.