Open to opportunities

Paul Niyonzima

@paulniyonzima

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Customer-focused finance and support specialist with strong SWIFT and payments expertise.

Poland

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What I'm looking for

I seek a role combining payments operations and customer-facing support where I can improve processes, ensure compliance, and build strong partner relationships.

I am a reliable, self-motivated customer support and finance professional with extensive experience in payments, SWIFT operations, and client-facing technical support. I have worked across customer service, financial operations and administration roles, driving process improvements, ensuring compliance with AML and due-diligence requirements, and managing end-to-end transaction workflows.

I excel at problem-solving under pressure, building strong internal and external partnerships, and delivering accurate invoicing and payment processing. My background includes supervising SWIFT operations, troubleshooting device and software issues for customers, and improving operational efficiency through analysis and feedback.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Teleperformance

May 2025 - Present (5 months)

Advised customers, partners and contractors on service outages and device malfunctions via phone support; performed initial troubleshooting, follow-ups, and arranged device replacements or technician dispatches to restore service.

Customer Support Troubleshooting Phone Support Ticketing Systems Escalation Management Communication Time Management Attention To Detail

Finance Analyst / SWIFT Payment

Capgemini

Oct 2023 - May 2024 (7 months)

Analyzed SWIFT (MT103, MT202, MT910, COV) transactions and managed end-to-end payment processes, prioritized requests, provided transfer status updates, and liaised with banking partners to ensure secure, standardized operations.

Swift Payments Operations MT202 MT910 SEPA Transaction Monitoring Process Improvement

Financial Service Specialist

Capgemini

Feb 2023 - Oct 2023 (8 months)

Processed car loan and payment requests, investigated account regularizations and returns, ensured AML and due diligence compliance, and communicated process changes to business partners to maintain accurate client transactions.

Payment Processing SEPA AML Account Regularization Investigation Client Communication Documentation

Customer Service Specialist

Teleperformance

Jun 2022 - Dec 2022 (6 months)

Provided primary customer support via phone, email and chat, created sales and purchase orders, resolved product/service issues to improve retention, and maintained customer satisfaction through timely responses.

Customer Service Order Entry Phone Support Email Support Chat Support Sales Support Customer Retention

Administration and Finance

Cogebanque

Aug 2009 - Mar 2017 (7 years 7 months)

Managed invoicing, accounts receivable/payable processing, month-end reconciliations and aging reports, acted as liaison between client services and bank, and recommended process improvements to enhance billing accuracy and efficiency.