Julie User

Supported staff and students with technology, equipment, and daily operational needs. Assisted with basic technology and equipment issues, troubleshooting within established procedures and seeking additional support when needed.

Reviewed and verified member and provider information for accuracy, documented interactions across multiple computer systems, and maintained confidential information including protected health information (PHI). Assisted with account and system-related questions while communicating clearly with users with varying levels of technical knowledge.

Assisted staff with equipment and workflow issues and sought technical assistance when needed. Used computerized dental systems including Dentrix, Dexis, and Romexis to access, document, and maintain patient information and assist with office operations.

Performed administrative and operational support duties requiring organization, accuracy, teamwork, adherence to established procedures, and effective communication in a military environment. Maintained and operated equipment while following detailed procedures and safety standards.

Associate of Science in Cybersecurity, completed in May 2026. Coursework included computer systems, networking, information security, and Wireshark.

Healthcare Support Specialist Certificate from Hillsborough Community College.