JAMES JULIET ABEZE
@julietjames
Customer Support Specialist and CRM Virtual Assistant helping small businesses deliver faster, organized, exceptional customer experiences.
NigeriaWhat I'm looking for
I’m a Customer Support & CRM Virtual Assistant who helps founders, coaches, and small business owners keep their customer systems organized and responsive so nothing falls through the cracks. I work across HubSpot, Zendesk, and Freshdesk to manage tickets, respond to customers, and keep CRM data usable instead of messy.
In my recent freelance role as a Virtual Assistant Trainee at Digital Witch Support Community, I supported inbox and calendar management, CRM updates, and customer support workflows and ticket handling—adding a strong operations mindset to everything I do. Previously, as a Customer Support Representative at PC AGOH COMMUNICATION, I responded to 30+ customer inquiries weekly, maintained accurate customer records, and provided reliable follow-up that improved customer satisfaction through courteous, solution-focused communication.
Experience
Work history, roles, and key accomplishments
Virtual Assistant Trainee
Digital Witch Support Community
Mar 2026 - Apr 2026 (1 month)
Worked as a Virtual Assistant Trainee supporting customer support and administrative operations, including inbox and calendar management, CRM updates, and ticket handling. Practiced workflow automation and operational efficiency using Trello and ClickUp for real-world business scenarios.
Virtual Assistant Trainee (Customer Support & Admin Operations)
Digital Witch Support Community · Remote
Hands-on training in customer support and administrative operations l
Inbox and calendar management
CRM updates and contact management
Customer support workflows and ticket handling
Project and task management using Trello and ClickUp
Workflow automation basics and operational efficiency
Apply
Responded to 30+ customer inquiries weekly while maintaining timely, professional communication.
Maintained accurate and well-organised customer records, supporting operational efficiency and
enabling reliable follow-up on outstanding issues.
Provided consistent administrative support to the team, coordinating daily tasks and ensuring all
responsibilities were completed within agreed timelin
Education
Degrees, certifications, and relevant coursework
Niger Delta University, Wilberforce Island-Yenagoa
Bachelor of Science
2017 - 2022
Niger Delta University
Bachelor of Science
2017 - 2022
Earned a Bachelor of Science degree at Niger Delta University from 2017 to 2022.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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