Juliet Ifeoma Ebenezer

• Manage end-to-end payroll operations for multiple teams within the lead generation department, ensuring accurate and timely processing of payroll.
• Track and validate payroll inputs including PTO, additions, deductions, and terminations.
• Prepare payroll accounts and amounts files for disbursement of funds.
• Build and maintain standardized payroll templates using Excel and Google Sheets.

• Monitored live pre-qualification calls to ensure adherence to company processes, compliance, and regulations.
• Evaluated calls for tonality, pacing, script accuracy, and product knowledge to maintain high-quality interactions.
• Provided detailed feedback, corrections, and positive reinforcement to enhance agent performance.
• Collaborated with supervisors to ensure PQs received coaching an

Engaging with senior citizens across the U.S. to pre-qualify them for final expense life insurance plans through needs-based conversations. Focused on clarity, empathy, and customer education in every interaction.

Supported senior executives with scheduling, reporting, and document preparation. Contributed to interdepartmental coordination and data tracking for national planning projects.

Provided administrative support at Wellspring University.

Served as Training Officer at Wellspring University.