Julie Gideon
@juliegideon
Customer-focused enrollment and customer support professional with 5+ years managing high-volume operations and resolving issues in fast-paced environments.
What I'm looking for
I’m a customer-focused professional with 5+ years of experience in high-volume environments, where I independently manage operations, resolve customer issues, and maintain accuracy under pressure. In my current remote role as an Enrollment Specialist for private sector K–12 programs, I manage end-to-end student enrollment processes, validate sensitive records, and guide families through eligibility verification, documentation submission, and onboarding.
I’m also recognized for clear communication and dependable execution—serving as the primary point of contact for parents/guardians via phone and email, troubleshooting enrollment barriers, and escalating complex cases to ensure successful student placement. Across retail leadership roles (Lead Assistant Manager, Assistant Manager, and Night Manager), I operated stores independently, coordinated scheduling and staffing, trained teams, maintained cash controls and compliance, and troubleshot POS or equipment issues to minimize downtime.
Experience
Work history, roles, and key accomplishments
Enrollment Specialist
Stride, Inc.
Jun 2026 - Present (0 months)
Managed end-to-end student enrollment for private sector K–12 programs, ensuring accurate application review and timely completion of enrollment requirements. Served as the primary family-facing point of contact, validating sensitive records for policy and privacy compliance while documenting all updates in CRM for audit-ready continuity.
Customer Service Representative
Circle K
Feb 2026 - Jun 2026 (4 months)
Operated store independently during shifts in a high-volume environment, handling customer interactions to resolve issues and maintain a positive experience under pressure. Supported daily operations including stocking, register management, POS/equipment troubleshooting, shift transitions, and accurate cash handling.
Lead Assistant Manager
Family Dollar
Feb 2025 - Feb 2026 (1 year)
Managed full store operations independently during high-volume shifts, ensuring efficiency, accuracy, organization, and customer satisfaction. Supervised and trained team members, maintained cash controls and compliance, coordinated scheduling/staffing, managed inventory flow, and troubleshot POS/operational issues to minimize downtime.
Assistant Manager
Dollar General
Dec 2023 - Feb 2025 (1 year 2 months)
Independently operated the store during full shifts, directing daily operations, task delegation, and team accountability. Supported scheduling and staffing, trained and developed new employees, managed cash handling and deposits/reporting, and assisted with inventory control, merchandising, and loss prevention.
Assistant manager
Congo Mart
Jun 2022 - Dec 2023 (1 year 6 months)
Supported daily operations in a high-traffic convenience store by supervising shifts and ensuring smooth workflow and staff coverage. Managed cash handling, fuel sales, and POS systems while assisting with inventory ordering and vendor coordination.
Night Manager
Edwards Food Giant
Jan 2021 - Jun 2022 (1 year 5 months)
Managed night store operations independently, supervising staff and enforcing company policies to maintain safety and customer experience. Handled cash, deposits, and administrative/computer-based reporting while maintaining store cleanliness and compliance.
Education
Degrees, certifications, and relevant coursework
Julie hasn't added their education
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