Julia Trowbridge
@juliatrowbridge
Detail-oriented Insurance Verification Specialist with strong medical assisting skills.
United StatesWhat I'm looking for
I am an experienced Insurance Verification Specialist with a strong background in medical assisting. Currently, I work remotely at TestSmarter Inc, where I verify insurance eligibility and obtain VA authorizations to ensure timely care coordination for patients. My role involves processing patient payments and resolving billing concerns, all while maintaining accurate patient information within the EHR system.
Prior to my current position, I served as a Medical Assistant at North Florida Women’s Group, where I triaged patients, assisted with various medical procedures, and managed lab specimens. My experience also includes customer service roles, where I honed my communication skills and ability to resolve issues efficiently. I am dedicated to providing excellent patient care and ensuring smooth operations in healthcare settings.
Experience
Work history, roles, and key accomplishments
Medical Assistant
North Florida Women’s Group
Jan 2020 - Present (5 years 6 months)
Triaged patients, set up exam rooms, and assisted with various medical procedures including IUDs, biopsies, and pelvic exams. Collected and processed lab specimens, performing over 10 phlebotomy sticks per shift. Utilized Athena EMR and managed instrument sterilization.
Insurance Verification Specialist
TestSmarter Inc
Feb 2022 - Present (3 years 5 months)
Verified insurance eligibility via payer websites and direct calls, and obtained VA authorizations for timely care coordination. Processed patient payments and handled statement distribution. Resolved billing concerns through email and phone correspondence while maintaining accurate patient information within the EHR system.
Customer Service Representative
Sitel
Jun 2015 - Sep 2015 (3 months)
Delivered excellent phone support to customers, assisting with web navigation, login issues, and transaction problems. Ensured customer satisfaction by providing clear and concise solutions.
Certified Nursing Assistant
Avalon Nursing Home & Rehab
Jun 2013 - Mar 2014 (9 months)
Supported 18 total care patients in a high-volume long-term care setting, assisting with daily living activities and ensuring their comfort and well-being. Collaborated with nursing staff to provide comprehensive patient support.
Certified Nursing Assistant
The Health Center of Lake City
Mar 2014 - Jun 2015 (1 year 3 months)
Managed comprehensive care for 10 total care patients, ensuring daily health and hygiene standards were met. Provided direct patient support and maintained a clean and safe environment.
Education
Degrees, certifications, and relevant coursework
City College Gainesville
Associate of Science, Medical Assisting
Completed an Associate of Science degree in Medical Assisting. Gained foundational knowledge and practical skills essential for a medical assistant role.
Availability
Location
United StatesAuthorized to work in
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