Erica Moore

I am a detail-oriented healthcare administrative professional with over 10 years of experience in customer service, medical records management, insurance verification, and patient registration. I consistently exceed productivity goals while maintaining a calm and professional demeanor under pressure.

In previous roles I managed patient scheduling, billing, and insurance processes, ensuring medical records remained accurate, confidential, and up to date. I have hands-on experience with patient intake, front desk reception, and routing communications efficiently.

As a financial clearance analyst I acquired insurance authorizations, completed precise documentation and data entry, and maintained knowledge of third-party payer regulations. My experience includes verifying HMOs, Medicare/Medicaid, and other insurance plans to support clinical workflows.

I prioritize HIPAA compliance, effective patient relations, and organized record systems. I bring strong Microsoft Office and medical record system skills, ICD-10/CPT familiarity, and a reliable work ethic to support efficient clinical operations.