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Julia Russo

@juliarusso

Business operations leader at Samsung Electronics who built executive BI reports that cut warranty exceptions by 75%.

At Samsung Electronics, I built executive BI/KPI reports using Power Query that helped cut warranty exceptions by 75%. I also streamlined warranty claims and payments, reducing escalations and lead times by 30–35%.

At Southwire, I led a website redesign and digital strategy that increased digital engagement by 25%, and conducted market research that contributed to 25% market penetration growth. At Mercedes-Benz, USA, I stepped in as project manager mid-cycle for an SAP R/3 implementation and owned executive dashboards, BI, and KPI reporting.

Experience

Work history, roles, and key accomplishments

Current

Temp Bookkeeper (AP/AR)

Current

Express Employment

Apr 2026 - Present (6 months)

Processed vendor invoices and customer payments using Excel and accounting software, and maintained organized filing systems for AP/AR documentation.

Excel Accounting AP AR Data Entry

Current

Sustainability Program Support

Current

Volunteer

Nov 2024 - Present (1 year 11 months)

Leading non-profit sustainability outreach by planning and publishing community-focused social media content and coordinating workshops and partnerships with community organizations.

Social Media Content Creation Community Engagement Workshop Coordination

Project Manager & Bus. Dev. Specialist

Southwire

Jun 2022 - Nov 2024 (2 years 5 months)

Led website redesign and digital strategy across cross-functional teams using Agile methodology, driving a 25% increase in digital engagement metrics. Managed end-to-end project delivery and conducted market research across EV, BESS, Hydrogen, Factory Automation, and Data Centers.

Agile Project Management Digital Strategy UX Research Market Research Competitive Analysis Praxie Content Strategy

Operations Specialist/QA

Samsung Electronics

Apr 2015 - Feb 2022 (6 years 10 months)

Streamlined warranty claims and payments, reducing escalations and lead times by 30-35%. Built BI/KPI reports using Power Query and designed performance tracking systems, increasing customer satisfaction and improving service levels for LTL business partners by 12%.

Power Query BI Reporting KPI Dashboards Data Analysis Process Improvement Training Coaching

Analyst – Aftersales Marketing & Logistics Ops

Mercedes-Benz, USA

Aug 2004 - Oct 2014 (10 years 2 months)

Analyzed data from PDC Operations, Supply Chain, Logistics, Marketing, and Finance to optimize inventory management and improve After-Sales performance. Stepped in as project manager for SAP R/3 implementation and owned executive dashboards and BI reporting.

SAP R 3 Data Analysis Inventory Management Supply Chain BI Reporting KPI Dashboards Project Management