JMJulia Ntombifikile Mokoena
@juliantombimokoena
Motivated customer service professional with 7 years of experience.
South AfricaWhat I'm looking for
I am a motivated and experienced customer service professional with over 7 years of experience in retail, banking, and technical support. My strong background in financial services, call center operations, and client relationship management has equipped me with the skills necessary to excel in dynamic environments. I am recognized for being a fast learner, effective communicator, and team collaborator, always striving to provide exceptional service.
Throughout my career, I have worked with reputable organizations such as Capitec Bank, where I provided in-branch client support for various financial services. My role involved handling cash transactions, resolving client queries, and managing operational support. I have also gained valuable experience at Multichoice and MBI Dstv Agency, where I assisted clients with technical troubleshooting and billing inquiries. My diverse experience has honed my ability to adapt quickly and deliver efficient solutions to customer needs.
Experience
Work history, roles, and key accomplishments
Service Consultant
Capitec Bank
May 2017 - Aug 2024 (7 years 3 months)
Provided in-branch client support for transactions, savings, credit, and insurance services, handling cash transactions and maintaining card stock. Resolved queries using the Capitec Banking system, escalated client issues, and managed queue flow and branch operational support.
Customer Service Representative
Multichoice
Apr 2015 - Dec 2016 (1 year 8 months)
Assisted clients with reconnecting services, billing, and upgrades/downgrades, handling inbound queries and technical troubleshooting. Logged customer interactions and resolved account concerns efficiently.
Customer Service Representative
MBI Dstv Agency
May 2014 - Feb 2015 (9 months)
Served as an online till cashier and technician for DStv-related services, handling billing, service upgrades, and product information queries. Provided fast, efficient customer solutions and system troubleshooting.
Sales & Support Assistant
Makro SA
May 2011 - Feb 2012 (9 months)
Worked in various roles including liquor aisle assistant, stock controller, and back returns clerk, handling customer service and inbound call centre duties. Assisted in inventory and stock control operations.
Education
Degrees, certifications, and relevant coursework
Cornerstone Performance Solutions
Professional Programme, Agile Banking
Grade: Level 5
Completed the Agile Banking Professional Programme at Level 5, enhancing skills in agile methodologies within the banking sector.
Cornerstone Performance Solutions
Training, Core Banking and Financial Services
Grade: Level 4
Undertook training in Core Banking and Financial Services at Level 4, gaining foundational knowledge in financial operations.
ALAlison
Training, Administrative Assistant
Completed Administrative Assistant Training through Alison, developing essential administrative skills.
Falcon Educational School
Matric, General Studies
Obtained Matriculation from Falcon Educational School.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Social media
Job categories
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