Open to opportunities

Julia Ntombifikile Mokoena

@juliantombimokoena

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Motivated customer service professional with 7 years of experience.

South Africa

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What I'm looking for

I am looking for a role in a customer-focused environment where I can leverage my skills and experience to enhance client satisfaction and contribute to team success.

I am a motivated and experienced customer service professional with over 7 years of experience in retail, banking, and technical support. My strong background in financial services, call center operations, and client relationship management has equipped me with the skills necessary to excel in dynamic environments. I am recognized for being a fast learner, effective communicator, and team collaborator, always striving to provide exceptional service.

Throughout my career, I have worked with reputable organizations such as Capitec Bank, where I provided in-branch client support for various financial services. My role involved handling cash transactions, resolving client queries, and managing operational support. I have also gained valuable experience at Multichoice and MBI Dstv Agency, where I assisted clients with technical troubleshooting and billing inquiries. My diverse experience has honed my ability to adapt quickly and deliver efficient solutions to customer needs.