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Julian Ross

@julianross

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Tech & Media Specialist

United States

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What I'm looking for

Hey there, I'm Julian! I'm a professional A/V and Media Specialist, with experience in technical support. I've built my career through several years in audio and visual technical support, customer service, and management within the media, entertainment, and live event industry.

Experience

Work history, roles, and key accomplishments

Current

Business Development Representative

Current

McCarthy Auto Group

Jun 2022 - Present (2 years 11 months)

• Built long-term relationships with new and existing customers
• Promoted the company’s products/services addressing or predicting clients’ objectives
• Arranged meetings with prospective clients
• Developed a growth strategy focused both on financial gain and customer satisfaction
• Contacted potential clients through cold calls and emails
• Qualified leads from marketing campaigns as sales opp

CRM Business Development Customer Success Customer Service Customer Relationship Management Cold Calling

VR Specialist

WWI National Museum & Memorial

Oct 2021 - Jun 2022 (8 months)

Oversaw the function and operation of the immersive VR experience known as "War Remains", featured at the Tribeca Film Festival and SXSW.

Maintained computers and VR equipment, performing regular diagnostics and troubleshooting as needed to ensure exceptional performance.

Monitored and assisted customers with equipment to ensure optimal immersion.

Windows Virtual Reality

Head Projectionist

Alamo Drafthouse

Nov 2015 - Jul 2020 (4 years 8 months)

- AAVTC management and performed installation, operation, as well as troubleshooting of A/V tech

- Thorough understanding of operating systems: Windows, Mac OS, Android, and iOS

- Skilled in the use of Microsoft Library Servers, SMS Servers, Home/Business/Theater Projectors, LMT/IMB, and dual network configurations

Windows Network Operations Software Operations Technical Support