Julian Bayram
@julianbayram
Website Support Specialist with 5+ years of e-commerce experience.
What I'm looking for
I am a dedicated Website Support Specialist with over five years of experience in maintaining and troubleshooting e-commerce and CMS-based websites, particularly on Shopify and WordPress platforms. My expertise lies in HTML, CSS, Liquid, and DNS configuration, allowing me to deliver high-performing web experiences. I pride myself on my ability to quickly resolve technical issues and manage content updates, ensuring seamless operations for my clients.
Throughout my career, I have collaborated closely with marketing and design teams to enhance user experience and site performance. At High Falls Enterprises, I successfully reduced time-to-resolution for technical issues by 30% through improvements in our internal ticket system. My strong communication skills enable me to effectively liaise with stakeholders and vendors, ensuring that all site performance and SEO updates are executed flawlessly.
Experience
Work history, roles, and key accomplishments
Marketing Operations Specialist
High Falls Enterprises
Feb 2023 - Present (2 years 4 months)
Responsible for maintaining and updating two Shopify websites, implementing layout changes and customizations. Managed site functionality, resolved platform issues, and improved internal ticket system efficiency. Configured DNS records and communicated with stakeholders to enhance site performance.
Marketing Operations Analyst
High Falls Enterprises
Dec 2021 - Feb 2023 (1 year 2 months)
Managed content updates for over 10 marketing pages on WordPress, troubleshooting various issues and ensuring campaign alignment. Assisted in DNS management during platform transitions and created support documentation for team training.
IT Support Specialist
Fordham University
Aug 2020 - Jan 2022 (1 year 5 months)
Provided Tier 1–2 technical support for web platforms, achieving a high ticket closure rate. Updated web content and resolved front-end issues, assisted with account migrations, and developed internal documentation to enhance help desk efficiency.
Education
Degrees, certifications, and relevant coursework
Fordham University
Bachelor's, Computer & Information Science
2016 - 2020
Completed a Bachelor's degree in Computer & Information Science, gaining knowledge in various aspects of computer science and information technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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