Open to opportunities

Julian Bayram

@julianbayram

Message

Website Support Specialist with 5+ years of e-commerce experience.

United States

Message

What I'm looking for

I am looking for a role that fosters collaboration and allows me to leverage my technical skills in a dynamic environment.

I am a dedicated Website Support Specialist with over five years of experience in maintaining and troubleshooting e-commerce and CMS-based websites, particularly on Shopify and WordPress platforms. My expertise lies in HTML, CSS, Liquid, and DNS configuration, allowing me to deliver high-performing web experiences. I pride myself on my ability to quickly resolve technical issues and manage content updates, ensuring seamless operations for my clients.

Throughout my career, I have collaborated closely with marketing and design teams to enhance user experience and site performance. At High Falls Enterprises, I successfully reduced time-to-resolution for technical issues by 30% through improvements in our internal ticket system. My strong communication skills enable me to effectively liaise with stakeholders and vendors, ensuring that all site performance and SEO updates are executed flawlessly.

Experience

Work history, roles, and key accomplishments

Current

Marketing Operations Specialist

Current

High Falls Enterprises

Feb 2023 - Present (2 years 4 months)

Responsible for maintaining and updating two Shopify websites, implementing layout changes and customizations. Managed site functionality, resolved platform issues, and improved internal ticket system efficiency. Configured DNS records and communicated with stakeholders to enhance site performance.

Shopify Liquid HTML CSS DNS Technical Support Cross Functional Collaboration Debugging Content Management

Marketing Operations Analyst

High Falls Enterprises

Dec 2021 - Feb 2023 (1 year 2 months)

Managed content updates for over 10 marketing pages on WordPress, troubleshooting various issues and ensuring campaign alignment. Assisted in DNS management during platform transitions and created support documentation for team training.

WordPress Content Management CSS DNS management Technical Support Debugging Documentation Cross Functional Collaboration Troubleshooting HTML

IT Support Specialist

Fordham University

Aug 2020 - Jan 2022 (1 year 5 months)

Provided Tier 1–2 technical support for web platforms, achieving a high ticket closure rate. Updated web content and resolved front-end issues, assisted with account migrations, and developed internal documentation to enhance help desk efficiency.

Technical Support HTML Documentation Troubleshooting Web Content Management Cross Functional Collaboration