Juliana Rinco
@julianarinco
I improve digital customer journeys through support, Shopify operations, and international communication.
BrazilWhat I'm looking for
At Prime Brew Coffee, I supported customer communication and day-to-day experience across digital channels, helping customers throughout the e-commerce journey and managing Shopify operations.
I monitored sales and customer-related indicators, researched customer behavior and market trends, and supported product visibility and engagement through Instagram and Instagram Shop.
In Portugal, I provided bilingual guest relations at Zurin Charm Hotel and personalized customer service at SYZZ and Chilli Beans. I handled questions, service issues, product guidance, and purchasing decisions for international customers.
I'm fluent in English and Portuguese and bring international experience across Brazil, Portugal, and the United States. I'm especially interested in SaaS, technology, digital products, and building long-term customer relationships in remote international teams.
Experience
Work history, roles, and key accomplishments
Customer Experience Representative
Prime Brew Coffee
Apr 2026 - Sep 2026 (5 months)
Supported customer communication and day-to-day customer experience across digital channels. Managed Shopify operations and monitored sales and customer-related performance indicators.
Bilingual Receptionist
Zurin Charm Hotel
Oct 2024 - Dec 2025 (1 year 2 months)
Provided bilingual customer support to international guests throughout the complete guest journey. Handled questions, requests, and service issues while maintaining a professional and solution-oriented approach.
Sales Consultant
SYZZ
Jul 2024 - Sep 2024 (2 months)
Delivered personalized customer service in an international retail environment. Identified customer needs through active listening and consultative communication.
Sales Consultant
Chilli Beans
Sep 2023 - Jun 2024 (9 months)
Provided personalized customer support and product guidance in a fast-paced international environment. Assisted customers throughout the purchasing journey, from product discovery to final decision.
Education
Degrees, certifications, and relevant coursework
Centro Universitário IBMR
Technology Degree, Marketing
Technology Degree in Marketing from Centro Universitário IBMR, Brazil, completed in 2023.
Arizona State University
Business English: Marketing and Sales, Business English
Business English: Marketing and Sales certification from Arizona State University, completed in 2023.
London Business School
Brand Management: Aligning Business, Brand and Behaviour, Brand Management
Brand Management: Aligning Business, Brand and Behaviour certification from London Business School, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Job categories
Skills
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