Juliana Mora

I’m a bilingual, highly adaptable professional with experience in administrative management, reception, customer service, and sales across Colombia and Europe. I enjoy hands-on work in commercial environments, where clear communication and quick problem-solving directly improve customer experience.

In my most recent role as a Receptionist and Social Media Assistant, I welcomed and assisted clients, handled incoming calls professionally, and managed appointment scheduling in a clinical environment. I also created and designed visual social media content, planning and publishing posts daily to increase online visibility and follower interaction.

Previously, I worked as a Sales Representative in the pharmaceutical sector, managing client communications via email and phone while ensuring timely, professional responses. I supported the commercial team by drafting, editing, and organizing business documents and assisted with client follow-up and relationship management.

Earlier roles strengthened my foundation in fast-paced customer-facing work and day-to-day operations, including providing personalized product recommendations at Zara Home, processing transactions through POS systems, and maintaining store organization and inventory support. I bring strong administrative oversight from FEDEGAN, including coordinating executive schedules, managing institutional communications, and maintaining accurate filing systems—always with efficiency, creativity, and teamwork.