Julia Don
@juliadon
Multilingual IT support professional skilled in technical support, troubleshooting and cloud environments.
HungaryWhat I'm looking for
I am a multilingual IT support professional with hands-on experience in L1 support, cloud support (Azure, Veeam), ticketing systems (ServiceNow, Zendesk, HPSM, Assyst) and advanced troubleshooting across hardware and network environments. I have delivered user and customer support in English, German and Hungarian, supported end-user account management, and escalated and diagnosed incidents to maintain service continuity.
I hold training in Automated Testing in Python and occupational therapy qualifications, and I bring strong communication, organizational and problem-analysis skills. I pursue roles where I can combine technical support, automation/testing knowledge, and cloud troubleshooting to improve operational performance and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Martin Engineering Kft. (ZaWin)
May 2025 - Aug 2025 (3 months)
Provided cloud and endpoint support, handling customer requests via phone, email and Zendesk; tracked and analysed server activity (Azure, Veeam) and resolved network, mobile device, printer, scanner and EC terminal issues.
Delivered L1 technical support in English and German, optimised IT performance, handled and escalated incidents, and resolved client queries via phone and email to improve productivity.
DTIT Support Analyst L1
DXC Technology
Feb 2022 - Dec 2024 (2 years 10 months)
Identified and diagnosed customer issues, provided troubleshooting via phone, email and HPSM/Assyst/ServiceNow, logged interactions, managed end-user accounts and escalated incidents to higher tiers.
Healthcare Assistant
Martin Prinner
Jun 2021 - Feb 2022 (8 months)
Provided hands-on patient care and assistance in a healthcare setting, supporting daily activities and basic clinical tasks to maintain patient wellbeing.
Healthcare Assistant
Altenheim St. Ulrich
Apr 2019 - May 2019 (1 month)
Supported elderly residents with daily living tasks and basic care needs, ensuring comfort and safety within a residential care facility.
Healthcare Assistant
Dremo Personaldienstleistung GmbH
May 2018 - Apr 2019 (11 months)
Delivered patient support and assistance in clinical and residential environments, performing routine care tasks and reporting patient status to supervisors.
Healthcare Assistant
John Perry
Nov 2016 - Aug 2017 (9 months)
Provided direct care and assistance to patients, supported daily routines and assisted nursing staff with basic clinical tasks to ensure quality care.
Education
Degrees, certifications, and relevant coursework
Epam Campus
Certificate, Automated Testing
2025 - 2025
Completed a course in Automated Testing in Python covering testing principles and practical automation techniques.
Fokus Oktatási Kft.
Diploma, Occupational Therapy
2019 - 2021
Completed occupational therapist training focused on health care practices and patient support.
USUniversity of Pécs, Faculty of Health Sciences
Undergraduate study, Physiotherapy
2004 - 2005
Attended the Faculty of Health Sciences with coursework in physiotherapy.
Kossuth Zsuzsa Medical High School
High School Diploma, General Medical Studies
1999 - 2003
Completed secondary medical education with 3 GCSE level qualifications.
Tech stack
Software and tools used professionally
Availability
Location
HungaryAuthorized to work in
Job categories
Skills
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