Julia Arellano
@juliaarellano
Customer advocate with extensive experience in service and hospitality.
United StatesWhat I'm looking for
I'm Julia Arellano, a dedicated professional with a background in customer service and hospitality. I graduated with a BFA from the School of Visual Arts in New York, where I honed my skills in fine arts, particularly printmaking and painting. My academic journey, marked by a 3.9 GPA, reflects my commitment to excellence and creativity.
In my recent role as a Server at Sauvage Wine Bar & Shop in Phoenix, I developed a deep understanding of natural wines while providing exceptional customer service. Prior to that, I served as a Customer Advocate at Carvana, where I assisted customers with car purchasing and financing, and trained new hires. My experience also includes managing a printing shop in Brooklyn, where I oversaw operations and ensured quality service for a diverse clientele.
Experience
Work history, roles, and key accomplishments
Server
Sauvage Wine Bar & Shop
Jan 2023 - Dec 2024 (1 year 11 months)
Served as a part-time server and bartender at Phoenix's only natural wine bar and bottle shop. Prioritized extensive knowledge of the natural wine process and exceptional customer service skills.
Customer Advocate
Carvana
Jan 2018 - Dec 2022 (4 years 11 months)
Assisted customers via phone and live chat across all business aspects, including car purchasing, financing, and tech support. Contributed to training new hires by assisting them on calls.
Bartender
Sip Coffee & Beer Garage
Jan 2017 - Dec 2018 (1 year 11 months)
Worked as both a barista and bartender in a venue that transitioned from a coffee shop during the day to a fast-paced bar at night. Demonstrated strong multitasking abilities and excellent customer service.
Barista
Momofuku Milk Bar
Jan 2016 - Dec 2017 (1 year 11 months)
Trained as a barista through Stumptown Coffee and obtained an NYC Food Protection License. Operated an Aerius POS system in a fast-paced, high-turnover dessert shop.
Shop Manager & Printer
Kingsland Printing
Jan 2012 - Dec 2017 (5 years 11 months)
Managed shop operations, including creating weekly schedules based on deadlines, supply levels, and efficiency. Performed daily manual printing and delegated tasks to staff.
Education
Degrees, certifications, and relevant coursework
SASchool of Visual Arts
BFA, Fine Arts
Grade: 3.9 GPA
Majored in Fine Arts, with a primary focus on printmaking and painting. Achieved a strong academic record with a 3.9 GPA.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
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