Open to opportunities

Julen Guttadauro Esturo

@julenguttadauroestur

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Dynamic professional specializing in customer relationship management and business development.

Spain

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What I'm looking for

I seek a role that fosters customer success and offers opportunities for growth.

I am a dynamic and results-oriented professional with a robust background in customer relationship management, business development, and international expansion. My expertise in pricing strategy and market research has enabled me to lead successful projects that not only expanded client portfolios but also improved operational efficiency. Fluent in Spanish, English, and Basque, I excel at facilitating seamless client onboarding, driving engagement, and optimizing business solutions to enhance customer satisfaction.

Throughout my career, I have demonstrated a passion for customer success, problem-solving, and process improvement in global environments. As an Expansion Manager at In Side Logistics, I managed client relationships and onboarding processes, designed pricing strategies, and led customer retention initiatives that resulted in a 100% increase in our client portfolio. My role as an International Trade Advisor further honed my skills in stakeholder engagement and market research, allowing me to provide valuable insights for strategic decision-making.

Experience

Work history, roles, and key accomplishments

Expansion Manager

In Side Logistics

Jan 2024 - Mar 2024 (2 months)

Managed client relationships and onboarding processes, designed pricing and marketing strategies, and led customer retention initiatives. Conducted market research and developed partnerships, resulting in a significant increase in the client portfolio. Oversaw CRM database management to optimize client interactions.

Client Relationship Management Market Research Business Development Process Optimization Negotiation Stakeholder Engagement

International Trade Advisor

Economic & Commercial Office of the Spanish Embassy

Jan 2023 - Jan 2024 (1 year)

Provided consultation to international businesses on trade and investment opportunities, facilitated client onboarding, and conducted market research on Spanish industrial exports. Strengthened relationships with key stakeholders to enhance collaboration.

Onboarding Market Research Stakeholder Engagement Consultation Relationship Management

Assistant Editor

Eusko Ikaskuntza

Sep 2020 - Jun 2021 (9 months)

Managed client communications and content editing, ensuring clarity and accuracy in publications. Assisted in event coordination and stakeholder engagement to foster strong partnerships.

Content Editing Client Communication Event Coordination Stakeholder Engagement Publication Management

Education

Degrees, certifications, and relevant coursework

University of Deusto

Postgraduate Specialization, Internationalization & Business Diplomacy

2022 - 2022

Completed a postgraduate specialization focusing on internationalization and business diplomacy, equipping students with the necessary skills to navigate global business environments.

University of the Basque Country

Master's, International Studies

2021 - 2022

Pursued a Master's degree in International Studies, gaining insights into global affairs, international relations, and strategic decision-making.

University of the Basque Country

Bachelor's, Political Science & Public Administration

2017 - 2021

Grade: 8.92/10

Graduated with Excellence, specializing in Political Science and Public Administration, with a focus on International Relations and Global Business Strategies. Thesis published on the analysis of China and Russia's strategies in the Arctic.