Juicy Bagels
@juicybagels
I resolve enterprise IT issues and deploy reliable end-user technology.
United StatesWhat I'm looking for
At Rocket Mortgage, I provide enterprise IT support for hardware, software, Windows, Microsoft 365, VPN, mobile devices, and account issues. I was a key contributor to the migration and deployment of more than 500 phones for the Servicing business, while also imaging, configuring, deploying, and maintaining desktops and laptops.
I'm known as a top ticket resolver and primary Support Station technician, delivering responsive walk-up support with minimal business disruption. My background also includes CCTV installation and troubleshooting, low-voltage wiring, hardware maintenance, customer service, and working effectively in high-pressure environments.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Provide technical support to end users, troubleshooting hardware, software, OS, network, and account issues. Recognized as a top ticket resolver and played a key role in migrating over 500 phones.
Education
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Juicy hasn't added their education
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