Looking for a job

Juhi Aktar

@juhiaktar

Operations & Administration Manager at Mortar Metrics, keeping client workflows, CRM records, and business documentation organised.

United Kingdom

Message

At Mortar Metrics, I provide day-to-day administrative and operational support across client and internal projects. I maintain spreadsheets, CRM records, and documentation, and prepare reports and business communications.

I coordinate workflows between internal teams and external stakeholders, following up on actions and deadlines. I also support the implementation and maintenance of digital systems and operational procedures.

At Rare Origins, I managed 20–30 daily tenant enquiries by phone and email and maintained records of communications and service requests. I coordinated maintenance requests between tenants, contractors, and internal teams.

At Pivot World, I supported e-commerce operations by maintaining product, supplier, and operational records. I managed supplier communications and followed up on orders and deliveries.

Experience

Work history, roles, and key accomplishments

Current

Operations & Administration Manager

Current

Mortar Metrics

Aug 2023 - Present (3 years 2 months)

Provide day to day administrative and operational support across multiple client and internal projects. Maintain accurate spreadsheets, CRM records, documentation, and correspondence, and coordinate workflows between internal teams and external stakeholders.

Microsoft Office Salesforce Slack Webflow Spreadsheet Management CRM Administration Workflow Coordination Document Management Stakeholder Communication

Property Operations & Administration Assistant

Rare Origins

Aug 2022 - Aug 2023 (1 year)

Managed 20–30 daily tenant enquiries by telephone and email, maintaining accurate records and coordinating maintenance requests between tenants, contractors, and internal teams. Resolved customer queries and complaints while prioritising multiple requests in a busy property management environment.

Phone Communication Email Correspondence Record keeping Customer Service Complaint Resolution Contractor Liaison Spreadsheet Management Prioritization

E Commerce Operations & Administration Assistant

Pivot World

Aug 2020 - Aug 2022 (2 years)

Provided administrative support across day to day e commerce and business operations, maintaining spreadsheets, product records, and supplier information. Managed supplier communications and responded to customer and supplier enquiries by email and telephone.

Spreadsheet Management Data Entry Record keeping Supplier Coordination Email Correspondence Phone Communication Document Management Prioritization