juhaira malaco
@juhairamalaco
I coordinate shipments, resolve transit issues, and keep customers updated through every delivery.
ZimbabweWhat I'm looking for
I've supported freight operations at Arrive Logistics, Yoke Transport, and Entourage Freight by monitoring shipments, coordinating with drivers and dispatchers, and providing timely customer updates. I maintain accurate shipment documentation, tracking reports, delivery schedules, and proof-of-delivery records.
I also bring customer service and graphic design experience, including high-volume healthcare and logistics support. I'm reliable, adaptable, quick to learn new tools, and focused on resolving issues while keeping pickups and deliveries on track.
Experience
Work history, roles, and key accomplishments
Track and Trace Specialist
Entourage Freight Solutions
Jan 2023 - Dec 2024 (1 year 11 months)
Monitored shipments and provided timely status updates to customers. Communicated with team, drivers, dispatchers, and customers, and maintained accurate shipment records. Coordinated with carriers to resolve issues and ensure compliance.
Logistics Coordinator
Yoke Transport
Jan 2023 - Dec 2024 (1 year 11 months)
Coordinated delivery of concert equipment to event sites, liaised with load planners, and generated daily/weekly tracking reports. Built loads, updated customer calendars, and provided inbound/outbound call and email support.
Managed email and inbound/outbound calls, maintaining constant communication with drivers, dispatchers, shippers, and receivers to provide real-time shipment updates. Resolved transportation issues and maintained accurate shipment records.
Customer Service Representative
Ultimate Transport 123
Jan 2019 - Dec 2020 (1 year 11 months)
Handled over 150 inbound calls daily, provided resolutions, and met upsell quotas. Managed overseas appointments for auto transportation, sent promotional emails, and provided shipment updates to customers.
Provided exceptional customer support for a healthcare account, assisting patients, members, and providers with insurance benefits, claims, billing, eligibility, and account concerns. Maintained accurate records and ensured compliance with privacy standards.
Graphic Artist
Kleaf's Publishing
Jan 2017 - Dec 2017 (11 months)
Designed book covers, magazines, newspapers, brochures, catalogs, and other printed or digital publications. Created page layouts and edited images to ensure high quality and suitability for publication.
Education
Degrees, certifications, and relevant coursework
Technological Institute of the Philippines
Bachelor of Science, Political Science
2018 - 2022
Pursued a degree in Political Science, developing analytical and communication skills.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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