Judith Owiso

I’m a client care and operations support professional known for being detail-oriented, highly organized, and customer-centric. I lead high-volume asynchronous email support, responding accurately to global inquiries about accounts, complex transaction data, card configurations, pricing, and company policies.

At Standard Chartered Bank, I investigate intricate service breakdowns with empathy to de-escalate frustrated clients, providing solutions such as replacements, credit restorations, or specialized technical support. I also manage order, payment, and account administration workflows—updating sensitive account details with precision while maintaining strict adherence to SLA, security, quality, and customer privacy standards.

I strengthen support outcomes by logging and tracking every inbound interaction in central CRM platforms (Zendesk/Salesforce) to maintain strong case histories. Before this role, as a Back Office Agent at CCI Kenya, I handled confidential administrative operations, ensured database accuracy against compliance requirements, and collaborated with internal teams to optimize back-office pipeline efficiency.