Judith Kangabu
@judithkangabu
Detail-oriented Billing Clerk and Office Administrator delivering accurate invoices, responsive support, and efficient office coordination.
South AfricaWhat I'm looking for
I’m a Billing Clerk and Office Administrator focused on accuracy, speed, and clear communication. I currently prepare, verify, and process monthly invoices using CSX and resolve customer billing queries and discrepancies timeously while maintaining compliance with internal financial controls.
Alongside billing, I support day-to-day office operations—coordinating scheduling, maintaining filing systems, tracking inventory records, and managing vendor communication. I also assist HR with onboarding and employee records, and I help departments with report formatting and document preparation.
I bring strong front-line service and coordination experience from customer-facing roles, including Call Center Agent and Receptionist. I handle inbound and outbound calls, maintain call logs and client histories, and resolve complaints while training new agents on systems and service standards.
I also provide first-line IT support for telephones, printers, and connectivity—logging and tracking requests, drafting monthly support reports, and escalating unresolved issues. I bring an adaptable, detail-focused approach across administration, data accuracy, and process improvement, backed by my Business Administration education and an Excel foundation certificate.
Experience
Work history, roles, and key accomplishments
Billing Clerk
CSX
Jan 2024 - Present (2 years 7 months)
Prepared, verified, and processed monthly invoices and maintained accurate billing records using ERP systems. Resolved customer billing queries and generated billing, reconciliation, and performance reports.
IT Support (Printers/Phones)
CSX
Jan 2022 - Present (4 years 7 months)
Provided first-line internal IT support by responding to support calls and assisting staff with troubleshooting hardware and software issues. Logged and tracked printer/telephone support requests and submitted monthly support reports to management.
Office Administrator
CSX
Oct 2021 - Present (4 years 10 months)
Coordinated daily office administration and scheduling while maintaining filing systems, inventory records, and vendor communication. Assisted HR with onboarding and documentation and supported departments with report formatting and document preparation.
Call Center Agent
CSX
Jan 2022 - Apr 2024 (2 years 3 months)
Handled inbound and outbound customer calls and provided support on orders, returns, and general inquiries. Resolved complaints, maintained accurate call logs and client histories, and trained new agents on systems and service standards.
Receptionist
CSX
Mar 2021 - Dec 2021 (9 months)
Handled inbound and outbound customer calls and provided support on orders, returns, and general inquiries. Resolved customer complaints, trained new agents on systems and service standards, and maintained accurate call logs and client histories.
Education
Degrees, certifications, and relevant coursework
TRAINING FORCE
NQF 5, Business Administration
2024 -
Completed Business Administration training at NQF 5 level beginning January 2024.
INSTITUTION OF EMERGENCY FIRST AIDERS
First Aid Level 1, Emergency First Aid
2024 -
Completed First Aid Level 1 certification in January 2024.
SUMMIT SOLUTIONS
Microsoft Excel Foundation Certificate, Microsoft Excel
2023 -
Completed a Microsoft Excel Foundation Certificate in January 2023.
QUEENS HIGH SCHOOL
Secondary School Diploma, Secondary Education
2015 - 2019
Completed a Secondary School Diploma from 2015 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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