Open to opportunities

Rasheeka Ernstzen

@rasheekaernstzen

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Experienced administration and finance professional with strong leadership and customer-focus.

South Africa

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What I'm looking for

I am seeking an administrative or finance role where I can apply SAP and MS Office skills, support teams, improve processes, and deliver excellent customer service with opportunities for steady responsibility growth.

I am an experienced administration and finance professional with many years working in filing, data capturing, billing, reception, customer liaison and sales. I have run my own business, hold a Certification in Hospitality Management, and consistently meet targets — for example achieving over 150 ABSA rewards sales monthly while using P3 and Vicidial systems.

I bring strong MS Office and SAP experience, logical problem-solving, teamwork and leadership, and a service-oriented mindset. I enjoy assisting others, improving processes, and contributing reliably to administrative, finance and customer-facing operations.

Experience

Work history, roles, and key accomplishments

Sales Consultant

PLP Group

Jun 2021 - Dec 2022 (1 year 6 months)

Executed sales for ABSA rewards, consistently achieving over 150% of monthly sales targets using P3 and Vicidial systems.

Sales P3 System VICIdial Customer Acquisition Communication Reporting

Reception and Admin

Tyres n More

Jan 2019 - Dec 2020 (1 year 11 months)

Managed reception, client liaison and basic administrative duties while monitoring customer satisfaction to support front-office operations.

Customer Service Administrative Support MS Office Communication

Administrative Assistant

Oc Detailing

Jun 2017 - Dec 2018 (1 year 6 months)

Performed filing, data capturing and basic administrative duties to support daily office operations and maintain accurate administrative records.

Administration Data Entry Office Support MS Office Scheduling

Sales Billing Admin

Jozi Republic

Jan 2016 - Dec 2017 (1 year 11 months)

Handled filing and data capturing and supported sales billing processes to maintain accurate billing records and administrative workflows.

Data Entry MS Office Sales Support Records Management

Call Centre Agent

Liquid Capital

Jun 2015 - Dec 2016 (1 year 6 months)

Monitored customer satisfaction across company products and services and assisted in problem solving and developing solutions to customer concerns.

Customer Service Problem Solving Communication MS Office

Filing Clerk & Business Consultant

BCX

Jan 2013 - Dec 2015 (2 years 11 months)

Performed filing, data capturing and authorising of journals, investigated journal discrepancies and scanned/attached records into the SAP system to improve record accuracy and accessibility.

Data Entry SAP Scanning Records Management Investigation MS Office

Education

Degrees, certifications, and relevant coursework

The Swiss Hotel School

Certificate in Hospitality Management, Hospitality Management

Completed a Certification in Hospitality Management with coursework covering Accounting and hospitality-related subjects.

Mondeor High School

Matric (Grade 12), Secondary Education

Completed Matric (Grade 12) with subjects including Afrikaans, English, Mathematics, Visual Arts, Business Studies, Consumer Studies, and Life Orientation.