Open to opportunities

Judith Dolce

@judithdolce

Message

Healthcare operations professional optimizing intake, eligibility, and cross-functional workflows.

United States

Message

What I'm looking for

I seek a role in healthcare or clinical operations emphasizing intake/authorization work, cross-functional collaboration, process improvement, and patient-focused outcomes.

I am a healthcare operations professional with over 10 years of experience supporting insurance verification, intake workflows, benefits coordination, and cross-functional clinical and administrative operations.

I have hands-on experience with Epic, Salesforce, and other EMR/CRM systems, and a strong working knowledge of managed care processes, eligibility determination, authorization workflows, and HIPAA regulatory compliance.

Throughout my career I have optimized onboarding workflows, improved documentation accuracy, and collaborated with billing, clinical, and scheduling teams to reduce processing delays and maintain high data integrity.

I am seeking to transition into Healthcare Operations, Clinical Operations, or Program Coordination roles where I can apply my operational expertise, auditing skills, and patient-focused coordination to improve program efficiency and patient outcomes.

Experience

Work history, roles, and key accomplishments

Current

Patient Outreach Specialist

Current

Formotion Clinic

Aug 2025 - Present (7 months)

Coordinate structured patient outreach campaigns and manage 40+ cases daily to support re-engagement and continuity of care while ensuring regulatory documentation compliance.

Patient Outreach Case Management Scheduling Provider Relations

Pharmacy Service Representative

CVS Specialty

Sep 2024 - Sep 2025 (1 year)

Processed 30+ specialty pharmacy claims daily, coordinated copay assistance and authorizations, and resolved coverage discrepancies while maintaining detailed HIPAA-compliant documentation.

Claims Processing Benefits Coordination Authorization Management Documentation HIPAA compliance

Program Coordinator

Dramatic Education

Jul 2022 - Sep 2024 (2 years 2 months)

Oversaw daily operations for a program serving 300+ staff and students, managed scheduling, onboarding, training, and ensured compliance with licensing and safety regulations.

Program Management Staff Training Onboarding Scheduling & Compliance Operations Coordination

Patient Onboarding Coordinator

Frontera Health

Apr 2020 - Jul 2022 (2 years 3 months)

Managed end-to-end intake workflows including eligibility verification and benefits analysis, audited Epic and Salesforce records to maintain 98% documentation accuracy and reduce onboarding delays.

Intake Coordination Eligibility Verification Epic Salesforce Data Auditing Cross Functional Collaboration

Patient Care Advocate

Health & Life Associates

Nov 2018 - Apr 2020 (1 year 5 months)

Verified insurance eligibility, coordinated authorizations between providers and insurers, and maintained HIPAA-compliant case documentation while managing multiple concurrent cases.

Eligibility Verification Benefit Interpretation Authorization Case Documentation HIPAA compliance Provider Liaison Multitasking

Patient Service Representative

Lincare Holdings

Jul 2013 - Nov 2018 (5 years 4 months)

Verified insurance coverage and processed documentation for durable medical equipment orders while maintaining electronic health records and coordinating with clinical and billing teams.

Insurance Verification Documentation Durable Medical Equipment Processes Scheduling Billing Coordination Data Integrity & Compliance