I’ve supported quality and compliance operations at iEnergizer Pvt Ltd since 2018, auditing customer support interactions and moderated content against defined policies and service standards.
In my current Quality Analyst role, I identify quality gaps through voice and non-voice ticket audits, root-cause analysis, and performance monitoring. I coach content moderators through calibration sessions and provide structured feedback to improve QA scores, accuracy, and consistency.
I collaborate with policy and operations teams to keep quality guidelines aligned with evolving content standards, while escalating high-risk or ambiguous cases for resolution.
I also prepare quality performance reports for management and bring hands-on experience with Zendesk, Google Workspace, and MS Office. My work is grounded in clear communication, process compliance, and dependable support for high-volume operations.
