Puneet Jarodia
@puneetjarodia
I improve service quality through audits, content moderation, root cause analysis, and actionable performance reporting.
IndiaWhat I'm looking for
I've spent four years at Teleperformance improving service quality through content moderation, quality audits, and performance evaluation.
As a Quality Analyst, I conduct compliance audits, identify process gaps, and use Pareto Analysis and Root Cause Analysis to recommend corrective actions. I prepare analytical reports in Microsoft Excel and collaborate with management and teams to improve efficiency.
I previously moderated high volumes of content against platform policies, escalating critical violations while maintaining accuracy and consistency. My reliability and contribution to team success earned me Teleperformance's Pillar of Strength Award.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Teleperformance
Jan 2023 - May 2026 (3 years 4 months)
Conducted quality audits to ensure compliance with company standards and client expectations. Performed quality checks and identified process gaps to improve operational performance.
Education
Degrees, certifications, and relevant coursework
Chandigarh Institute of Hotel Management
Diploma in Hotel Management, Hotel Management
Completed Hotel Management program at CIHM, Chandigarh in 2022.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Puneet?
You can contact Puneet and 90k+ other talented remote workers on Himalayas.
Message PuneetGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
