Jude Nathaniel Ungos
@judenathanielungos
Dedicated content moderator with experience in customer communication.
What I'm looking for
I am a motivated professional with a diploma in Industrial Facilities Technology, specializing in Service Mechanic. My educational background has equipped me with a strong foundation in technical skills, while my work experience has honed my abilities in customer service and content moderation.
During my time as a Food Delivery Partner at Food Panda Philippines, I developed excellent communication skills and the ability to work efficiently under pressure. I ensured customer satisfaction by adhering to delivery instructions and maintaining clear communication. Later, as a Content Moderator at Concentrix Philippines, I was responsible for monitoring user-generated content, ensuring compliance with community guidelines, and addressing user complaints, which further enhanced my attention to detail and problem-solving skills.
I am eager to leverage my skills and experiences in a challenging position that allows for continuous growth and development. I am committed to contributing positively to my next role and am excited about the opportunities that lie ahead.
Experience
Work history, roles, and key accomplishments
Content Moderator
Concentrix Philippines
Sep 2022 - Present (2 years 9 months)
Monitored and reviewed user-generated content across various platforms to ensure compliance with community guidelines and legal standards. Removed inappropriate content and addressed user complaints by investigating reported material and taking necessary actions.
Food Delivery Partner Rider
Food Panda Philippines
Oct 2018 - Present (6 years 8 months)
Responsible for picking up and delivering food orders from various establishments, ensuring accuracy and adherence to customer instructions. Effectively communicated with customers regarding order status and utilized the delivery application for efficient tracking and navigation.
Education
Degrees, certifications, and relevant coursework
University of Makati
Senior High School, General Studies
Graduated from the Senior High School program. Studied a comprehensive curriculum designed to prepare students for higher education.
University of Makati
Diploma in Industrial Facilities Technology, Industrial Facilities Technology
Graduated with a Diploma in Industrial Facilities Technology, specializing in Service Mechanic. Gained practical skills and knowledge in maintaining industrial facilities.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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