Open to opportunities

Jude Danagher

@judedanagher

Message

Reliable customer support professional skilled in high-volume service and complex issue resolution.

Ireland

Message

What I'm looking for

I seek remote roles in customer support, retention, or technical operations where I can apply precise communication, problem-solving, and cross-team coordination to improve customer outcomes and retention.

I am a versatile support professional with hands-on experience managing high-volume written inquiries, troubleshooting technical and workflow issues, and coordinating cross-functional teams in KPI-driven environments. I consistently deliver accurate documentation, clear written communication, and rapid problem resolution, having supported hospital operations and customer-facing retail roles.

I hold a BSc (Hons) in Medical Laboratory Science and bring a fast-learning, highly reliable work ethic to remote customer support, retention, and sales-assisted service roles. My multilingual ability (English native, intermediate Dutch, conversational French) and background in tutoring and technical support help me improve client performance and retention while adapting quickly to new tools and procedures.

Experience

Work history, roles, and key accomplishments

Support & Operations Associate

University Hospital Limerick

Jan 2024 - Jan 2025 (1 year)

Managed high-volume written inquiries, coordinated cross-functional teams to resolve complex issues quickly, and maintained accurate documentation to meet KPI targets.

Customer Support Operations Coordination Written Communication Documentation Cross Functional Collaboration KPIs

Technical Support Assistant

University Hospital Galway

Jan 2020 - Dec 2020 (11 months)

Troubleshot workflow and equipment issues, updated digital systems to ensure smooth operations, and facilitated cross-team communication to sustain daily service delivery.

Technical Support Troubleshooting system updates Data Entry Operational Support Workflow Optimization

Technical Support Assistant

University Hospital Galway

Jan 2018 - Dec 2019 (1 year 11 months)

Performed precise data entry and system updates while supporting multiple departments and quickly adapting to new tools and procedures to maintain service continuity.

Data Entry System Administration Technical Support

Private Tutor

Freelance

Jan 2016 - Dec 2018 (2 years 11 months)

Delivered personalised written explanations and problem-solving guidance that improved client performance and retention through tailored learning plans.

Tutoring Written Communication Instructional Design

Sales Associate

Pier 1 Imports

Jan 2014 - Dec 2016 (2 years 11 months)

Provided attentive customer service, identified upsell opportunities, managed transactions, and supported daily store operations to drive sales performance.

Customer Service Sales Upselling Point of Sale Retail Operations