Jubayer Amir Al Saba

I am Jubayer Amir Al Saba, an e-commerce executive and customer care representative balancing night-shift operations with Professional Honours (BBA) studies. I manage order processing, product listings and client support for Walmart while gaining hands-on retail operations experience.

At Imagine Dream World Ltd I handle customer enquiries across phone, email and live chat, resolve listing and fulfillment issues, and prepare basic performance reports tracking KPIs like response time and resolution rate. I use CRM and ticketing systems to ensure SLA compliance and escalate complex disputes when needed.

I also run D’FareStyle, applying small-batch apparel production, quality checking and early-stage branding to grow the business into a recognised international apparel brand. My background includes entrepreneurship, leadership in extracurriculars and creative pursuits such as songwriting and design.

I bring a results-driven mindset, adaptability to night-shift work and collaborative communication to roles that bridge customer operations, product merchandising and brand development. I seek opportunities to scale my operational skills while advancing D’FareStyle’s market presence.