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Juan Santiago Carboni

@juansantiagocarboni

Experienced risk analyst and debt collector with strong communication skills.

Costa Rica
Message

What I'm looking for

I am looking for a role that allows me to leverage my analytical skills and communication abilities in a dynamic environment.

My name is Juan Manuel Santiago Carboni, and I am an experienced risk analyst and debt collector with a proven track record in the financial services industry. Over the past few years, I have honed my skills in credit analysis, fraud management, and customer service, working with reputable organizations such as Encore Capital Group and WCS Latin America S.A. My role at Encore involved managing complex credit issues and assisting clients in navigating their financial challenges, which has equipped me with a deep understanding of the intricacies of debt recovery.

Currently, I am employed at AMN Healthcare as a video interpreter, where I provide essential interpreting services to medical institutions. This position has further enhanced my communication skills and ability to work under pressure, ensuring that clients receive the support they need in critical situations. I am passionate about helping others and strive to bring a positive attitude to every interaction, whether it be in a financial or healthcare setting.

Experience

Work history, roles, and key accomplishments

AH
Current

Video Interpreter

AMN Healthcare

May 2023 - Present (2 years 5 months)

Currently working since May 12, 2023, providing video interpreting services to medical institutions including private clinics and hospitals.

WA

Risk Analyst & Debt Collector

WCS Latin America S. A.

Oct 2020 - Mar 2021 (5 months)

Worked for 16 months as a risk analyst and debt collector, focusing on assessing risk and managing debt recovery.

CO

Banking Customer Service Representative

Concentrix

Sep 2020 - Oct 2020 (1 month)

Spent 3 months analyzing customer eligibility for loans and guiding them through the application process in the Centrinex portfolio.

EG

Debt Collector

Encore Capital Group

Jan 2020 - Sep 2020 (8 months)

Worked for 21 months as a debt collector, focusing on credit analysis, fraud issues, bankruptcy, debt consolidation, and credit report management in the U.S. Also involved in the Recovery Department handling accounts before legal processes.

Education

Degrees, certifications, and relevant coursework

UL

Universidad Latina

Business Administration

Started Business Administration at Universidad Latina.

SS

Saint Paul School

Primary Education

Completed primary education.

ST

Saint Thomas

High School Diploma

Completed high school education.

Tech stack

Software and tools used professionally

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Juan Santiago Carboni - Video Interpreter - AMN Healthcare | Himalayas