Josué Umaña

I’m a bilingual analyst with 2+ years of experience in data analysis, reporting, and operations support in regulated corporate environments. I work comfortably with U.S.-based managers and SMEs across time zones, aligning analytical insights with business priorities.

In my current role as an Appeals Analyst at Experian, I analyze large volumes of operational, financial, and healthcare data using Excel and Power BI dashboards to support decisions and improve resolution timelines. Through trend analysis, I helped recover over $100,000 USD by identifying anomalies, patterns, and inefficiencies in case data.

I focus on data quality and compliance: I clean, validate, and audit automated reports in Excel to ensure accuracy, integrity, and regulatory compliance across multiple systems. I also document processes and findings in Confluence, benchmark performance metrics against targets, and partner with IT and operations teams to resolve data flow issues and drive continuous improvement.

Before that, as a Pre-Access Intermediary at United Collection Bureau (UCB), I reviewed and managed high volumes of patient, insurance, and financial data to ensure accuracy, completeness, and regulatory compliance. I produced structured Excel reports, resolved cross-platform data discrepancies, and maintained analytical documentation and SOPs to support audit readiness, along with handling data inquiries between teams and external stakeholders.