Open to opportunities

Juan Pablo Álvarez Marín

@juanpablolvarezmarn

Business Administrator specializing in international business management, bilingual operations, and benefits/payroll control.

Colombia

Message

What I'm looking for

I’m looking for a role where I can lead accurate benefits/payroll operations, reconciliation, and ticket-based workflows in an international environment. I bring bilingual communication, strong problem-solving, and a results-focused mindset to support company growth.

I’m a Business Administrator specialized in International Business Management, focused on Management and execution of monthly payments, reconciliation reporting, and fund control in international environments. I’m bilingual and trained to ensure administrative and foreign trade effectiveness and efficiency across different sectors.

In my Benefits Analyst and Payroll roles, I manage union obligations, handle benefits/billing tickets for different employment statuses, support pre-billing validation, and resolve HR tickets. I also bring strong accuracy in account statement and invoice discrepancy checks, alongside settlement administration and customer service support.

Experience

Work history, roles, and key accomplishments

Benefits Analyst

Amrize

Apr 2025 - Apr 2026 (1 year)

Managed monthly union-related payments in Canada, including ticket administration for active, transferred, and on-leave employees. Prepared reconciliation reports and supported billing validation for benefits charges.

Payments Processing Ticketing Problem Solving

Payroll Assistant

Holcim

Jan 2025 - Mar 2025 (2 months)

Processed payroll for employees in Canada and resolved HR tickets related to benefits. Monitored critical payments, validated salary information, and supported wage garnishment configuration and control.

Payroll Processing Benefits Administration

Payroll Analyst

Holcim

Aug 2024 - Jan 2025 (5 months)

Executed payroll and benefits payments for employees in Canada and handled HR tickets related to benefits. Monitored priority payments and supported incident control, including wage garnishments and payroll adjustments.

Payroll Processing Priority Payment Monitoring Compliance Support

Settlement Administrator

Solvo Group

Jun 2023 - Aug 2023 (2 months)

Reviewed and edited customer settlement records to ensure compliance with company policies. Collected client signatures, coordinated with accounting for payment allocation, and followed up to complete settlements.

Customer Settlement & Compliance Record keeping Administrative Support

Customer Service Representative

Casino Malta

Jun 2022 - Jan 2023 (7 months)

Provided direct support to VIP clients and addressed customer needs to improve satisfaction and retention. Managed billing for services and products to ensure accurate invoicing and ongoing supervisor support.

VIP Customer Support Customer Satisfaction Retention Billing Management Invoicing Communication Documentation Service Recovery

Administrative Manager

Tubos, Láminas Y Reciclados

Jul 2020 - Jul 2021 (1 year)

Supported commercial operations and advised internal and external clients to help drive sales growth and budget compliance. Supervised billing and dispatch processes and monitored compliance with the occupational health and safety plan.

Sales Growth Dispatch Coordination Budget Compliance Client Advisory Health and Safety Process Oversight

Administrator

Inmunizadora Árboles Y Bosques

Nov 2019 - Mar 2020 (4 months)

Managed point-of-sale operations, providing personalized customer advisory and preparing quotations based on client needs. Conducted market and pricing research, controlled inventory, and handled cash collection.

Point of Sale Customer Advisory Market Research Sales Support Inventory Control Cash Collections Client Communication

Administrative Assistant

Viva Air

Jun 2018 - Dec 2018 (6 months)

Supported the legal department with corporate and administrative tasks, including vendor registration and expense reconciliation. Maintained databases and document filing systems and assisted with implementing an internal platform to store and access aircraft records.

Administrative Support Vendor Registrations Database Management Record Maintenance

Accounts Payable Associate

UPS

Feb 2024 - Present (2 years 2 months)

Reviewed account statements and investigated discrepancies in invoices and payments, acting as a liaison between departments and suppliers. Classified and prepared invoices for processing and verified accounting transactions for accuracy.

Accounts Payable Data Classification & Compliance