Diana Montaña Herrera

I am a business administration professional with extensive hands-on experience improving operational efficiency and customer satisfaction across administrative and retail environments. I take a proactive approach and prioritize clear communication and organization.

As an Administrative Assistant at HTW Inc., I coordinated internal communications, managed databases, and processed invoices and payments to ensure smooth daily operations and accurate administrative records.

Previously, as an Assistant Store Manager, I led staff training and onboarding, resolved customer concerns with a solutions focus, and supervised billing, cash register operations, and daily financial closings to maintain transparency.

Earlier, as an Administrative Director, I oversaw administrative operations, payroll and attendance through time-tracking tools, performed daily cash reconciliations, and leveraged Microsoft Office to streamline data management and reporting.