Open to opportunities

JUAN ALVAREZ

@juanalvarez1

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International business management specialist driving efficient cross-border payments and reconciliations.

Colombia

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What I'm looking for

I want to keep delivering reliable cross-border operations—payments, reconciliations, and ticket handling—with a results-driven team. I’m looking for opportunities to improve controls, solve problems fast, and grow in the international business arena.

I’m a Specialist in International Business Management with a bilingual, cross-border focus, trained to ensure effectiveness and efficiency in management and execution of monthly payments, administration of operational tickets, and accurate reconciliation reporting.

In my recent Benefits Analyst roles, I manage payments to Canadian unions, validate monthly obligations, and handle benefits tickets for employees across active, transferred, on leave, or terminated statuses. I also support pre-billing activities—validating charges and improving the control of fund-related files.

Before that, I strengthened my payroll and settlement capabilities through Payroll Assistant/Payroll Analyst and Settlement Administrator experience: executing payroll and benefits payments for Canada, resolving HR tickets, controlling critical payments, managing wage garnishments, and reviewing/editing settlements to ensure compliance and accurate allocation with accounting.

Experience

Work history, roles, and key accomplishments

Benefits Analyst

Amrize

Apr 2025 - Apr 2026 (1 year)

Managed monthly union-related payments to support Canadian benefits obligations and ensured accurate reconciliation reporting. Handled benefits tickets across employee statuses and supported pre-billing validation of benefit charges.

Union Dues & Fees Administration Payment Processing Fund Master Control Pre Billing Validation

Payroll Assistant

Holcim

Jan 2025 - Mar 2025 (2 months)

Processed payroll for employees in Canada and resolved HR tickets related to payroll and benefits. Monitored critical payments, validated salary information, and managed wage garnishments and payroll adjustments.

Payroll Analyst

Holcim

Aug 2024 - Jan 2025 (5 months)

Executed payroll and benefits payments for Canada-based employees and supported incident and priority payment control. Managed HR tickets related to benefits, including follow-up on wage garnishments and required payroll adjustments.

Payroll Management Employee Support Incident Management

Settlement Administrator

Solvo Group

Jun 2023 - Aug 2023 (2 months)

Reviewed and edited customer settlement agreements to ensure compliance with company policies. Collected client signatures, followed up on payments, and coordinated with the accounting team to ensure correct allocation.

Customer Communications Payment Follow Up Document Control & Compliance

Customer Service Rep

Casino Malta

Jun 2022 - Jan 2023 (7 months)

Provided VIP customer support to address needs and support supervisors to improve service quality and retention. Managed billing for services and products, ensuring accurate and timely invoicing.

VIP Customer Support Customer Service Billing Client Retention

Administrative Manager

Tubos Lám. y Reciclados

Jul 2020 - Jul 2021 (1 year)

Supported commercial operations as direct assistance to the general manager, advising internal and external clients to help meet sales growth and budget targets. Supervised billing and merchandise dispatch processes and ensured compliance with the occupational health and safety plan.

Budget Compliance Billing Client Relationship Management

Administrator

Inmunizadora Árboles y Bosques

Nov 2019 - Mar 2020 (4 months)

Managed point-of-sale operations, advising customers and preparing quotations based on client needs. Performed inventory control and cash collection, and conducted market and pricing research to attract new customers.

Point of Sale Customer Advisory Inventory Control Cash Handling Sales Operations

Administrative Assistant

Viva Air

Jun 2018 - Dec 2018 (6 months)

Supported the legal department with corporate and administrative tasks, including vendor registration and expense reconciliation. Maintained databases and document filing systems, and supported the implementation of a platform to store and access aircraft records and history.

Legal Support Vendor Registrations

GBS Associate

UPS

Feb 2024 - Present (2 years 2 months)

Reviewed and followed up on account statements and investigated invoice and payment discrepancies as a liaison between departments and suppliers. Classified and processed invoices, examined accounting transactions, and ensured accuracy of records through administrative support and filing.

Accounts Payable