Juan José Sandoval Delgado

I'm an ISO27001-certified IT Support Specialist and cybersecurity professional with over two years managing enterprise infrastructure across multinational environments. I specialize in remote technical support, compliance implementation, and resilient network architecture.

I have managed IT services for 500+ users as a sole technical resource, led zero-downtime fiberoptic network transitions with dual-ISP failover, and sustained 99.9% uptime. I implemented security policies and achieved 100% compliance across workstations while developing SOPs that cut incident response time by 40%.

I work across Windows Server, Windows 10/11, Linux (Ubuntu/CentOS), and macOS, and manage Active Directory, Azure AD, RBAC, firewalls, IDS/IPS, VPNs, and endpoint protection. I also script with PowerShell, Bash and Python and have full-stack development experience using PHP, Laravel, JavaScript and SQL to build secure, auditable applications and APIs.

I'm remote-work ready, available to start immediately for US-based teams and open to contract-to-hire or permanent roles. I bring audit-ready documentation, cross-country coordination, and a security-first mindset to infrastructure and support projects.