Chelsea User

With over 13 years of extensive experience as a Customs Brokerage Representative, I have honed my skills in clearance monitoring, customer support, and problem resolution. My commitment to fostering teamwork and delivering exceptional service has driven increased customer satisfaction through effective communication and issue resolution. I take pride in my attention to detail and timeliness in all operations, ensuring that every shipment is processed smoothly and efficiently.

In my current role at UPS, I manage multiple accounts while maintaining open communication with customers and overseas partners. I have successfully increased customer satisfaction by resolving issues promptly and preparing customs entries accurately. My previous experience as a Machine Operator has equipped me with a strong understanding of production processes and the importance of maintaining equipment performance. I am dedicated to continuous improvement and always strive to exceed expectations in every task I undertake.