Chelsea User
@chelseauser
Experienced Customs Brokerage Representative with a focus on customer satisfaction.
What I'm looking for
With over 13 years of extensive experience as a Customs Brokerage Representative, I have honed my skills in clearance monitoring, customer support, and problem resolution. My commitment to fostering teamwork and delivering exceptional service has driven increased customer satisfaction through effective communication and issue resolution. I take pride in my attention to detail and timeliness in all operations, ensuring that every shipment is processed smoothly and efficiently.
In my current role at UPS, I manage multiple accounts while maintaining open communication with customers and overseas partners. I have successfully increased customer satisfaction by resolving issues promptly and preparing customs entries accurately. My previous experience as a Machine Operator has equipped me with a strong understanding of production processes and the importance of maintaining equipment performance. I am dedicated to continuous improvement and always strive to exceed expectations in every task I undertake.
Experience
Work history, roles, and key accomplishments
Customs Brokerage Representative
UPS
Nov 2019 - Present (5 years 7 months)
As a Customs Brokerage Representative at UPS, I manage customer accounts, track shipments through customs, and maintain communication with clients and overseas partners. My role emphasizes problem resolution and customer satisfaction, ensuring timely submission of shipments and preparation of customs entries.
Machine Operator
Aiken Precision Technologies
Nov 2014 - Nov 2019 (5 years)
In my role as a Machine Operator, I dismantled machinery for maintenance, maximized productivity through detailed record-keeping, and ensured compliance with safety regulations. I operated various machine tools to produce precision parts while maintaining equipment performance.
Student Assistant
Francis Marion University
Aug 2011 - May 2013 (1 year 9 months)
As a Student Assistant, I provided administrative support, managed incoming calls, and directed office guests to enhance team efficiency. I interacted with customers professionally and reported back to management for daily tasks.
Education
Degrees, certifications, and relevant coursework
Chelsea hasn't added their education
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