Juanita Jurado
@juanitajurado
I support English- and Spanish-speaking users across digital platforms, ticketing systems, and live operations.
ColombiaWhat I'm looking for
I've supported English- and Spanish-speaking users across remote digital platforms, ticketing systems, and large-scale operations for over nine years. In my most recent remote support role, I managed requests through WhatsApp Business and ManyChat while helping users navigate digital platforms.
I also performed functional QA testing, documented errors for development teams, and validated technical updates. Previously, I resolved car-rental reservation issues, escalated cases, and coordinated with more than 30 rental locations across Europe.
Experience
Work history, roles, and key accomplishments
Support & Customer Service Specialist
Remote
Nov 2024 - Aug 2026 (1 year 9 months)
Managed and tracked requests using WhatsApp Business and Manychat. Performed functional testing on new applications and platforms, identified errors, and reported them to the development team.
Customer Support Specialist - Car Rental
Call Center
Dec 2023 - Nov 2024 (11 months)
Assisted customers with reservation issues and managed escalations to appropriate departments. Coordinated with over 30 physical rental locations in Europe.
Events Staff
Pinnacle People
Apr 2018 - Dec 2020 (2 years 8 months)
Handled logistics and operations for sporting and corporate events. Provided organization, customer service, and assembly for large-scale events.
Education
Degrees, certifications, and relevant coursework
Greenwich School
Cambridge English, English Language
Completed Cambridge English certification at Greenwich School in Melbourne, Australia.
Colegio Mayor Alférez Real
High School Diploma, General Studies
Completed high school education at Colegio Mayor Alférez Real in Cali, Colombia.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
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